Host/Hostess

Massanutten Resort

Job Summary

The Host/Hostess is responsible for providing excellent customer service to guests including greeting guests and providing them seating, silverware, and menus. Also responsible maintaining supply of clean menus and rolled silverware, answering phones and providing information about the resort and surrounding areas. Must be able to upholding company safety and sanitation policies.

Required

Excellent customer service skills and phone etiquette 

Excellent communication skills

Must be at least 16

Preferred

Previous restaurant experience

Basic computer and tablet skills

Typical Schedule

Days:

Schedule varies including mornings, evenings, weekends, and holidays

Hours:

Varied hours depending on hours of operations and business demands 

Core Responsibilities

• Greet and seat guests in a pleasant and timely manner
• Maintain organized and steady flow of guest distribution using established floor plan provided by management
• Complete assigned tasks including wrapping silverware, cleaning windows, cleaning floors and carpets, filling and stocking condiments
• Answer phones and answer general guest questions
• Maintain a clean and organized service and work area
• Other duties as assigned by management 

For more information, please contact us at 540-437-3372 or shenandoahprovisions@massresort.com.