Global Operations Manager

 Manage and cultivate a team of Global Operations specialists, overseeing the day-to-day and providing coaching and feedback to ensure that the team maintains a high level of productivity and quality.

Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency.

Manage high visibility escalations, communicating with leadership, legal, comms, product, and engineering as needed to resolve user issues. 

Provide operational and process subject matter expertise to the team as well as other partners - policy, training, quality, product, etc. 

This position operates in many time zones and hours will vary.

2+ years experience in operations management or lead role.

Advanced knowledge of Zendesk (or similar), moderation tooling/workflows, and productivity tools such as Jira. 

Critical thinking skills to understand and summarize complex issues within minutes.

Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment.

Experience working in trust and safety and content moderation. A plus if you have a background with customer support and technical resolutions workflows. 

You have a track record of designing, owning, and improving efficient processes that impact and rely on collaboration with multiple cross-functional teams.

Extreme attention to detail.

You have familiarity with legal and compliance requirements related to content moderation, data privacy, and user safety.

Passion for developing teams and providing amazing customer experiences.