Senior Fleet Command Center Specialist

The Senior FCC Specialist is responsible for overseeing the day-to-day operations of the Fleet Command Center team. The Senior FCC Specialist plays a critical role in improving FCC Operator performance, ensuring rider satisfaction, and maintaining effective communication across departments. As a FCC Specialist, this role will support hiring and training FCCO’s and serve as a first escalation point for questions or concerns regarding FCCO duties.

Essential Responsibilities

• Primary responsibility on FCCO support for high level ride alongs 
• Hiring and training new FCCO’s
• Work alongside the training team to format and finalize training program
• Create and Maintain job description for contracted operators
• Work cross-functionally with site operations & engineering teams, to provide input and feedback on upcoming events & new features.
• Assist with improving efficiency of scale
• Coordination of upcoming events/building an agenda, tracking the progress, and being responsible for next steps.
• Document daily summaries
• Provide leadership in decision making
• Create ways for FCC Operators to practice and improve performance

Success in this role typically requires the following competencies:

• Strong communication skills providing clear & concise information both written and verbal 
• Organizational skills
• Ability to multitask and prioritize tasks, whilst managing various vehicles/lines of communication
• Ability to track details and execute tasks through completion
• Ability to work effectively with team members at all levels of the organization

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required Qualifications:

• 3-5 years of experience in dispatching, logistics, transportation, or operations.
• Experience in fleet coordination, route optimization, and operator communication
• High school diploma or equivalent.

Desirable Qualifications:

• 3-5 years experience in operations, logistics, or transportation at a management level
• 5+ years experience in general operations, logistics, dispatching or transportation
• Bachelors degree or equivalent

• Standard office working conditions which includes but is not limited to:
• Prolonged sitting
• Prolonged standing
• Prolonged computer use