Bilingual Patient Scheduler

MedCare Pediatric is seeking a Bilingual Patient Scheduler to coordinate pediatric home health therapy visits across Physical Therapy (PT), Occupational Therapy (OT), and Speech Therapy (SLP). This role is essential to ensuring children receive timely, consistent care by matching patients with the appropriate clinicians based on authorization, location, availability, and continuity of care.

The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively with families and clinicians, and enjoys solving scheduling challenges while delivering exceptional customer service.

Schedule new and ongoing pediatric therapy visits based on physician orders, authorizations, and plan of care.

Coordinate schedules for Physical Therapists, Occupational Therapists, Speech-Language Pathologists, and therapy assistants.

Match patients with the most appropriate clinician based on location, availability, clinical needs, and family preferences.

Proactively fill open visits resulting from cancellations, schedule changes, or clinician availability.

Communicate scheduling updates, cancellations, and changes with families and clinicians in a timely and professional manner.

Maintain accurate scheduling information within the Electronic Medical Record (EMR) and scheduling system.

Monitor Electronic Visit Verification (EVV) compliance and assist with resolving scheduling-related issues.

Track upcoming authorization expirations and coordinate with internal teams to help prevent interruptions in patient care.

Support new patient scheduling and help reduce wait times for therapy services.

Collaborate with clinical and administrative teams to maximize therapist productivity and ensure efficient scheduling operations.

Therapy visits scheduled promptly following authorization

Minimal schedule gaps and unfilled visits

Timely communication with families and clinicians

Accurate scheduling, documentation, and EVV compliance

Reduced wait times for new patients

Efficient therapist utilization and positive patient experiences

At MedCare Pediatric, you'll play a vital role in helping children receive the therapy services they need. You'll work alongside a collaborative team dedicated to providing compassionate, high-quality pediatric care while making a meaningful difference for patients and their families every day.