Urgent Care Service Delivery Coordinator (Out of Hours Team) - 12mth FTC

• Acting as a primary point of contact for radiologists supporting the out‑of‑hours urgent care service

• Monitoring and responding to service delivery mailboxes, calls and messages to ensure timely resolution of queries and issues

• Coordinating and maintaining radiologist rotas, ensuring coverage, availability and reporting capacity

• Allocating urgent radiology examinations to the appropriate reporters within contractual turnaround times

• Maintaining accurate records and logging all communications within our systems

• Producing regular service reports, dashboards and handovers covering KPIs, SLAs, turnaround times and operational risks

• Working collaboratively with colleagues to maintain a high‑quality, patient‑centred service at all times

You’ll be someone who remains calm, organised and people‑focused in high‑pressure environments, with the confidence to work autonomously overnight while knowing when to escalate appropriately.

You’ll bring:

• Experience in a service delivery, healthcare operations, urgent care, customer service or coordination role

• Excellent communication skills and a professional telephone manner

• Strong attention to detail and high levels of data accuracy

• Confidence liaising with senior clinicians by phone

• Good IT skills, including Microsoft Word, Excel and Outlook

• A collaborative, empathetic and proactive approach, with the ability to maintain confidentiality

Experience in healthcare, telemedicine, radiology or out‑of‑hours services is beneficial but not essential – full training will be provided.