Officer - Corporate Admin

MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.

We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation.

Role Overview:

We are seeking a highly motivated, detail-oriented, and proactive Officer to join our Corporate Services team. Reporting directly to the manager, the successful candidate will play a key role in maintaining exceptional client service standards, ensuring adherence to regulatory requirements, and supporting the efficient delivery of corporate banking operations.

This position offers an excellent opportunity to contribute to the Bank’s continued growth and expansion within a dynamic and fast-paced environment.

Key Responsibilities 

• Ensure all administrative and operational activities comply with internal policies, procedures, and control requirements
• Support compliance requirements including documentation and file reviews for Medium and Low Risk Clients
• Maintain a high standard of customer service in all internal and external interactions
• Processing e-banking queries and requests
• Handle account opening, managing loan drawdowns, monitoring and chasing past dues, handling cheque deposits
• Managing increases in e-banking limits (including callbacks, system updates, and user maintenance)
• Preparing and executing manual payment instructions, including callback verification
• Requesting and following up on supporting documentation (Compliance / FLOD / SafeWatch)
• Maintaining accurate customer data in systems such as Finacle and MeClients
• Managing document storage and retrieval in INVU
• Supporting E-Wealth setup, including account configuration and user management
• Undertake any other duties as may be assigned from time to time by Manager Corporate Admin and Head- Corporate Services

Requirements & Qualifications 

• Minimum of A-level standard of education and/or at least 3 years’ relevant experience in banking or financial services
• Strong understanding of corporate banking operations and administrative processes
• Proficiency in Microsoft Office applications, particularly Microsoft Excel
• Excellent verbal and written communication skills in both English and Maltese
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines
• High level of accuracy and attention to detail
• Ability to work independently with minimal supervision as well as collaboratively within a team
• Strong problem-solving skills and a proactive approach to work
• Professional attitude with a commitment to confidentiality and ethical standards

Preferred Skills (Considered an Asset)

• Previous experience within a corporate banking or corporate services environment
• Knowledge of regulatory frameworks and compliance standards (e.g. KYC, AML)
• Client relationship management experience