Clinical Operations Manager

• Experience managing multiple departments or functions, preferably with responsibility for building those departments from the ground up,
• Experience building teams, processes, workflows, and SOPs rather than simply managing an established operation,
• Strong cross-functional management experience and the ability to support multiple departments simultaneously,
• Demonstrated ability to identify operational bottlenecks and implement solutions,
• Experience with resource allocation, staffing, capacity planning, and coverage across teams,
• Strong people-management skills, including coaching managers and individual contributors,
• Ability to work independently and take ownership of problems without requiring significant direction,
• Strong organizational skills and the ability to manage competing priorities,
• Experience using KPIs, metrics, and data to manage team performance and operational efficiency,
• Demonstrated process improvement experience with measurable results,
• 5+ years of experience managing employees, including performance and day-to-day operational oversight in a clinical setting,
• Background in nursing, care management or clinical operations,
• Excellent communication skills,
• Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects/problems simultaneously,
• Desire to work at an early-stage startup and comfort with associated uncertainty and rolling up your sleeves to get things done,
• Proficiency in HIPAA and CMS regulatory requirements,
• BA/BS degree,
• Residence in the US.

Some nice-to-have qualifications include experience in:

• Healthcare or clinical operations,
• Managing support, shared-services, or operational enablement teams,
• Managing a float pool or shared staffing model,
• Scaling multiple departments during rapid growth,
• Implementing technology or automation to improve operational efficiency,
• Working in a startup or rapidly changing organization,
• Creating a new department or operational function from the ground up.

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to. 

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.