Megaport1mo ago

Regional Manager of Customer Success

London · (london)RemoteFull-time - Permanentmid

OtherRegional Manager Of Customer Success

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Quick Summary

Overview

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud,

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OtherRegional Manager Of Customer Success

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

Reporting to the Sr. Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR. You will be responsible for the day-to-day execution of our customer success strategy in your region, guiding your team to deepen relationships with customers, uncover upsell and cross-sell opportunities, and improve the overall customer experience.

You will play a critical role in aligning your team’s efforts with company goals and will continue to implement the Sr. Director and Global Head of Customer Success's plans and vision for the success of this team.

Lead, coach, and develop a high-performing team of CSMs to enhance their skills and performance.

Conduct regular 1:1s, provide ongoing feedback, mentorship, and support professional development

Create a team culture focused on collaboration, accountability, and customer outcomes.

Drive retention through proactive engagement strategies (AccountReviews), success planning, and health monitoring

Partner with CSMs to identify and mitigate churn early risks, leveraging data tools like Salesforce and Power BI to capture customer intelligence

Support your team in addressing customer needs and ensuring high satisfaction across interactions

Guide your team to uncover upsell and cross-sell opportunities within existing accounts, building successful campaigns

Provide oversight and strategic input on account plans and QBRs

Collaborate with Sales Executives to align on account strategy and ensure long-term growth

Ensure consistent execution of key Customer Success processes (onboarding, renewals, reviews)

Track and report on team KPIs, including retention, expansion pipeline, customer health, and engagement

Ensure each new customer follows a formal onboarding process, with key milestones and activities documented in Salesforce to enable transparency, knowledge transfer, and consistent customer experience across the team.

Work closely with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, and Product teams to deliver a seamless customer experience

Represent your team’s insights and feedback in internal discussions to shape product and process improvements

Act as an advocate for the voice of the customer by sharing feedback and usage trends with Product and Strategy teams

Ensure your team is capturing key insights during customer engagement to support continuous improvement

3- 5+ years of experience in customer success, accountmanagement, or sales, with at least 2 years in a leadership or team lead capacity

Experience managing a team in a fast-paced,tech-driven environment (cloud, SaaS, networking preferred)

Proven ability to deliver results in customer retention and account growth

Strong coaching and people management skills with a passion for developing talent

Confident in using customer data and health metrics to drive decisions and prioritize actions

Excellent organizational, communication, and interpersonal skills

Comfortable managing competing priorities and adapting to change

Bachelor’s degreein Business, Marketing, correlated field (or equivalent experience)

Birthday Leave

Creative, fun, and contemporary workspaces

Motivated team of industry experts and new talent

Celebrated success with ‘Legend’ and ‘Kudos’ Awards

Health and wellness program

Opportunities for career growth and potential for global intra-company transfers for interested candidates

Listing Details

Posted: March 9, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 39%
Scored at: April 23, 2026

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Megaport

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Megaport is revolutionizing global connectivity through a cutting-edge Software Defined Networking (SDN) platform that empowers businesses to connect easily and efficiently.

Employees

350

Founded

2013

Domain

Jobs

External application · ~5 min on Megaport's site

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