IT Support Technician

Are you an IT Support professional who enjoys solving technical problems and helping people get the most from their technology?

We're looking for an IT Support Technician to join our internal IT team, supporting employees across our Microsoft 365 and Azure environment. You'll be the first point of contact for day-to-day IT support, ensuring colleagues have the tools, access, and technical assistance they need to work effectively.

This role is ideal for someone with experience in a service desk, helpdesk, or internal IT support environment who is looking to further develop their skills in Microsoft 365, Azure, endpoint management, and IT projects.

You will have the opportunity to take ownership of issues from diagnosis through to resolution while gaining exposure to a modern, cloud-based IT environment.

• Respond to support requests and troubleshoot hardware, software, and access-related issues
• Resolve the majority of day-to-day technical issues independently
• Escalate more complex infrastructure and system issues where appropriate
• Maintain accurate documentation of incidents, requests, and resolutions

• Set up user accounts, permissions, and devices for new starters
• Support employee onboarding to ensure a smooth first-day experience
• Manage offboarding processes, including account deactivation and equipment returns
• Maintain accurate IT asset records and inventory

• Configure and deploy laptops and user devices
• Support meeting room technology and collaboration tools
• Assist with workspace moves and office technology setups
• Ensure end-user devices remain secure, updated, and operational

• Assist with administration of Microsoft 365 services
• Manage user accounts, licences, groups, and permissions
• Support Azure Active Directory (Entra ID) user administration
• Assist with device management and access controls

• Support IT projects, upgrades, and technology rollouts
• Identify recurring issues and recommend improvements
• Contribute to process documentation and knowledge sharing
• Help improve the overall employee technology experience

• Microsoft 365
• Azure / Entra ID
• Microsoft Teams
• Windows 11
• Endpoint and device management tools
• Meeting room and collaboration technologies

• 1–3 years' experience providing IT support in a service desk, helpdesk, or internal IT environment
• Experience troubleshooting Windows devices, Microsoft 365 applications, and user access issues
• Familiarity with Microsoft 365 administration, including user account management and licensing
• Basic Azure or Entra ID user administration experience
• Experience using ticketing systems and documenting support requests
• Strong problem-solving skills and the ability to manage issues through to resolution
• Excellent communication skills and a customer-focused approach

• Experience with Intune or endpoint management solutions
• Exposure to Azure administration
• Experience supporting meeting room technology
• Basic PowerShell knowledge
• Experience working within a cloud-first environment

If you're someone who enjoys solving problems, supporting users, and keeping technology running smoothly, we'd love to hear from you.

While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage will be contacted directly by a member of our team.

If you have not received communication from us within 14 days of your application, please consider your application unsuccessful on this occasion.