Technical Account Manager

Technical Account Strategy & Planning 

• Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor. 

• Collaborate with AEs and Partner Managers to align technical adoption and growth priorities. 

• Maintain a clear view of customer architecture, advising on product integration. 

• Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment. 

Adoption & Technical Execution 

• Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency. 

• Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds. 

• Align with Expert Services for implementations, focusing on adoption health. 

Footprint Growth & Bid Support 

• Shape new technical use cases and identify scaling opportunities across products. 

• Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes. 

Internal Operations & Orchestration 

• Track adoption health and pipelines while supporting internal reviews and account planning. 

• Collaborate across Siemens teams and use internal tools to streamline processes. 

Knowledge Sharing & Mentoring 

• Share adoption best practices and contribute to playbooks and reference materials. 

• Mentor TAMs and team members, driving technical excellence. 

Field Signal & Product Feedback 

• Capture adoption insights and provide structured feedback to the Field CTO. 

• Advocate for customer needs internally, ensuring alignment and addressing blockers. 

General 

• Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks. 

Competencies: 

• Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work. 

• Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions. 

• Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions. 

• Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities. 

• Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments. 

• Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders. 

• Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption. 

• Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes. 

• Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency. 

• Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work. 

Education and Experience: 

• Degree in computer science, engineering, or a related field; advanced degrees are welcome. 

• Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology. 

• Flexible work environment with potential travel as required for customer engagements.