Technical Support Engineer

North Canton · Berlinmid

OtherTechnical Support EngineerCustomer SuccessTechnical Support

3 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Provide technical support to customers via online chat,

Technical Tools

OtherTechnical Support EngineerCustomer SuccessTechnical Support

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.

Responsibilities

~1 min read

→Provide technical support to customers via online chat, email and Slack
→Troubleshoot technical issues and provide solutions to customers in a timely manner
→Assist with the integration of Merge into our customers' product
→Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
→Create and maintain help center guides and documentation
→Create the foundation for a successful and rapidly growing support engineering team!

2+ years in support engineering, solutions engineering, sales engineering, or software engineering
Strong verbal and written communication skills
Strong problem-solving skills
Strong work ethic, goal-oriented, and great attention to detail
Prior startup experience is a plus

Benefits
25 days PTO + 10 public holidays
100% covered health, vision, and dental insurance
$200 one-time home office stipend
Free dinner when working past 7p

Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.