Director, Technical Delivery

Job Title:    Director, Technical Delivery
Reports To:    Leader of Technology Transformation
FLSA Status:    Exempt 
Location:    Shared Services Office, Irving, TX (Hybrid/Remote)

Summary:
Project Ignite is a large-scale enterprise transformation program uniting 20+ operating companies onto a single Microsoft Dynamics 365 Finance & Operations and Project Operations platform, with a deployment factory targeting several entity rollouts per year. As the Director of Technical Delivery, you will own the technical backbone of that factory. You will lead three critical functions — Solutions Architecture, Integrations & Data Migration, and Testing & QA — and serve as the internal technical counterpart to PwC, our System Integrator. Your role is to ensure every architectural decision made during build is scalable across 20 entities, every integration pattern is repeatable, every data migration is clean, and every go-live clears a quality bar that protects the business. You will own the entire technical lifecycle from template build through entity deployment and post-go-live stabilization, and you will be the person who ensures internal technical capability grows with each wave rather than remaining SI-dependent. 

Essential Duties and Responsibilities:
Business Leadership
•    Serve as the internal technical authority for Project Ignite — the counterpart to PwC’s technical leads who can challenge architectural decisions, enforce design standards, and ensure every configuration, integration, and data migration choice is made with all 20+ entities in mind, not just the entity currently in flight
•    Develop and execute the technical delivery strategy for Project Ignite — including D365 F&O and Project Operations architecture standards, integration middleware approach, data migration methodology, and QA governance — aligned with the program’s standardization-first design principles and aggressive deployment pace
•    Own delivery governance across the technical functions — chairing architecture review, enforcing the Design Decision Log, managing technical debt, and holding the quality gate at every go-live; no entity goes live without your sign-off on technical readiness
•    Lead, mentor, and develop a multi-discipline technical team spanning Solutions Architects, Integration & Data Migration Engineers, and QA Analysts — operating as a player-coach in Phase 1, with increasing focus on team development as the factory scales; build a team that gets faster and more autonomous with every entity deployed
•    Partner closely with the IT Transformation Leader, BSA Directors, PMO, and PwC on program delivery — representing the technical voice in sprint reviews, steering committee updates, and go/no-go decisions; escalate technical risks early rather than managing optics upward
Business Systems Operations
•    Own the D365 F&O and Project Operations solution architecture — making and documenting all significant platform decisions during the build phase, establishing the configuration standards and extension patterns that become the deployment template inherited by every entity in the factory
•    Lead the Integrations & Data Migration function — overseeing integration architecture, middleware selection, and JSON/API design standards; ensuring data migration methodology is consistent, well-governed, and capable of running parallel loads across multiple in-flight entities at several deployments per year
•    Lead the Testing & QA function — establishing test strategy, regression coverage of the core template as it evolves, and performance testing standards for D365; QA is the last line of defense before go-live and this function must be resourced and governed accordingly
•    Govern the PwC technical relationship — reviewing and approving PwC technical deliverables, managing the dotted-line technical reporting structure, and ensuring PwC’s work meets internal standards for documentation, repeatability, and knowledge transfer; this is a partnership, not a dependency
•    Establish and maintain DevOps practices for the D365 environment — LCS management, Azure DevOps pipelines, release management, environment strategy, and hotfix protocols — ensuring the platform is stable and supportable post-go-live for each entity while build continues in parallel
M&A Integration
•    Lead the technical assessment and integration planning for acquired entities — evaluating source system complexity, data quality, and integration landscape to slot acquisitions into the appropriate deployment tier (common-stack, mid-complexity, or lightweight) with an accurate effort estimate before commitments are made
•    Build and maintain the technical deployment playbook — the repeatable, version-controlled set of architecture standards, integration templates, data migration scripts, and QA test suites that gets faster and more reliable with every entity deployed; this playbook is a core program asset
•    Work closely with PMO and BSA Directors on wave sequencing — providing technical input on entity readiness, identifying risks that could delay a planned go-live, and flagging entities whose complexity warrants additional discovery before they enter the active deployment queue
•    Support the company’s active M&A pipeline by ensuring the deployment factory can absorb new entities without disrupting in-flight deployments — capacity planning, environment management, and technical resource allocation are all live concerns at the required pace of the program
User Experience & Stakeholder Engagement
•    Ensure the D365 platform is configured and extended in ways that reflect how people actually work — working closely with BSA Directors to validate that technical decisions support intuitive, efficient user experiences for Sales, Project Management, Field Service, and Finance audiences across all entities
•    Collaborate with BSA Directors and Operating Company leaders to understand technical requirements at each entity, ensuring local needs are addressed within the boundaries of the enterprise template rather than through ad hoc customization
•    Communicate technical status, risks, and decisions clearly to non-technical stakeholders — translating architecture complexity into business impact so program leadership can make informed decisions without needing to understand the underlying platform
•    Build trusted relationships with Operating Company technical leads and IT contacts — ensuring they understand what is being built, why it was built that way, and how to support it post-go-live; this is how you build an enterprise that can sustain the platform without calling the SI
Culture & Values
•    Build a technical delivery culture defined by ownership, documentation discipline, and factory thinking — where repeatability is a design goal, every sprint deliverable is evaluated for reuse across 25 entities, and velocity increases with each deployment rather than plateauing after the first
•    Bring technical courage to the role — willing to push back on PwC when decisions are expedient but not scalable, willing to tell program leadership when a go-live date is not technically achievable, and willing to make hard architectural calls that optimize for the 25th entity, not just the first
•    Model the program’s ownership and control design principle — every week that passes should see internal capability growing and SI dependency shrinking; build a team that is proud of what it owns, not dependent on what PwC built
Other Duties
•    Regular, consistent and necessary to meet the needs of the business
•    Assists the leadership team and other team members with various research projects and/or special projects
•    Performs other duties and responsibilities as assigned
•    Must conduct self in an ethical, legal, and responsible manner at all times
•    Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Education/Experience:
•    Bachelor’s degree in information systems, computer science, or similar fields
•    15+ years of experience in D365 implementation, ERP technical delivery, or enterprise platform architecture; experience on the SI side (Microsoft partner, Big 4) and subsequent client-side leadership experience is the ideal profile for governing this relationship
•    Proven track record delivering complex D365 F&O programs end-to-end — from architecture and build through UAT, cutover, and hypercare — with at least one multi-entity or multi-company deployment in a director or lead architect capacity
•    Deep expertise in Microsoft Dynamics 365 Finance & Operations and Project Operations — including solution architecture, X++ customization governance, LCS management, Azure DevOps, integration patterns (JSON/REST/OData), and data migration methodology; must be able to technically challenge PwC architects from a position of genuine platform knowledge
•    Strong DevOps foundation for D365 environments — CI/CD pipelines, environment strategy (dev/test/UAT/prod), release management, and hotfix protocols in a live deployment factory context where multiple entities are in different phases simultaneously
•    Demonstrated ability to build, lead, and develop multi-discipline technical teams — Solutions Architects, Integration Engineers, Data Migration Specialists, and QA Analysts — with a player-coach style that is hands-on in Phase 1 and increasingly focused on team capability as the factory matures
•    Experience with rapid M&A technical integration — assessing acquired entity complexity, estimating deployment effort, and fitting acquisitions into a running delivery factory without disrupting in-flight deployments
•    Familiarity with Microsoft Power Platform, Copilot, and AI capabilities within D365 is a plus — ability to identify where automation and intelligence can reduce per-entity deployment effort as the factory matures
•    Strong program and portfolio management instincts — able to manage technical workstreams across multiple concurrent entity deployments, triage competing priorities across Solutions Architecture, Integrations, and QA, and communicate technical capacity constraints to program leadership before they become schedule risks
•    Excellent communication skills with genuine executive presence — able to translate technical complexity into business terms for the IT Transformation Leader and C-suite, and engage credibly with PwC technical architects as a peer, not a passenger
•    Commitment to building systems people actually want to use — technical decisions are not made in isolation; the best architecture is the one that serves the business user as reliably as it serves the balance sheet
•    Experience in field services, construction, HVAC, or industrial services sectors is a plus — familiarity with project-based revenue models, field workforce management, and service contract billing will accelerate time-to-value in this role

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals 
with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Occasional travel may be required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. 

•    Must be able to walk, bend, stand, and reach constantly during a workday. 
•    Must be able to lift 15 – 20 lbs.
•    Standing for long periods of time (4-5 hours) occasionally
•    Must be able travel via plane or car to events