Field Service Coordinator

United States·New YorkPermanent (Non-Union)mid

OtherService Coordinator

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Quick Summary

Overview

About Metergy Solutions, LLC. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions.

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About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Job Scope:

The role of Field Service Coordinator is responsible for scheduling field technicians and various administrative tasks as required.

Process customer requests for field service work
Coordinate with building management staff to schedule field work
Quickly respond to cancellations and urgent requests
Determine if customers are required to sign authorizations before scheduling work
Issue reports to customers after all work is completed or upon request
Issue reports to accounting department for invoicing of work completed
Schedule daily field service for all unresolved problems
Process requests from billing department for readings of billing customer sites
Process commissioning requests from sales department
Scheduling: proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments
Servicing: Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively
Reporting and Data Entry: Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed
Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions
Generate monthly progress/efficiency reports for the department
Cross collaboration with other teams within the organization
Supporting escalations as and when required
Assist in coordinating training events

This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors. While a candidate with a background in an electrical field is ideal, we are open to candidates with strong scheduling and customer service backgrounds that are willing to learn.

Must have 3-5 years’ experience in customer service

Must have excellent record keeping ability and organizational skills

Experience with Microsoft Office Suite

Familiarity with bidding process or construction industry a plus

Bachelor’s degree preferred

Property management experience a plus