Head Cleaner

Rate of Pay: $27.95 per hour per CBA

The Head Cleaner is responsible for overseeing daily custodial operations and ensuring the facility is maintained in a clean, safe, and welcoming condition. This position supervises cleaning staff, assigns and monitors work, provides training, and ensures compliance with departmental policies, safety standards, and service expectations. The Head Cleaner serves as a working supervisor who leads by example, addresses operational issues proactively, and collaborates with management to support the overall needs of the building and its occupants.

• Supervise and support cleaning staff to ensure assigned areas are maintained in a clean, safe, and orderly condition.
• Maintain a strong understanding of the building layout, access points, and emergency procedures to respond quickly and effectively when needed.
• Communicate clearly, professionally, and accurately with staff, management, and other building personnel while meeting operational deadlines.
• Lead by example by demonstrating professionalism, accountability, and a positive attitude in daily operations.
• Oversee daily work assignments and ensure tasks are distributed fairly and completed efficiently.
• Monitor attendance, punctuality, and compliance with departmental policies, including attendance and sick leave procedures.
• Address performance concerns promptly and consistently, including issues related to tardiness, insubordination, workplace conduct, and policy violations.
• Promote a respectful and inclusive workplace by addressing inappropriate behavior, discrimination, bullying, or unprofessional conduct.
• Identify operational challenges and implement practical solutions to improve departmental processes and overall efficiency.
• Step in to perform cleaning duties or cover routines on any shift as operational needs require.
• Train and onboard new employees on cleaning procedures, equipment operation, workplace expectations, and safety standards.
• Ensure proper use, storage, and inventory control of cleaning supplies, chemicals, and equipment.
• Enforce chemical safety standards and ensure staff consistently use required personal protective equipment (PPE).
• Train staff in specialized floor care procedures, including stripping, waxing, and operation of floor machines.
• Work collaboratively with the Building Services Manager and other departments to support facility operations.
• Provide excellent customer service to internal and external stakeholders.
• Recognize and resolve workplace conflicts early to maintain a productive team environment.

• Prior supervisory experience in custodial, janitorial, housekeeping, or building services operations preferred.
• Strong leadership skills with the ability to motivate, coach, and develop staff.
• Excellent verbal communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of cleaning methods, supplies, chemicals, and equipment.
• Working knowledge of floor care processes, including stripping, waxing, and machine operation.
• Ability to train staff effectively and reinforce standards and procedures.
• Strong organizational skills and attention to detail.
• Ability to handle employee relations matters fairly, professionally, and confidentially.
• Commitment to workplace safety, diversity, equity, and respectful treatment of others.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Reliable attendance and dependability.

• Ability to stand and walk for extended periods throughout the shift.
• Ability to bend, stoop, kneel, crouch, and reach frequently.
• Ability to lift, carry, push, and pull cleaning equipment and supplies.
• Ability to operate custodial equipment such as vacuums, buffers, scrubbers, and floor machines.
• Ability to climb stairs and move throughout multiple areas of the building.
• Ability to work with cleaning chemicals while following all safety guidelines and PPE requirements.
• Ability to respond quickly to emergencies or urgent operational needs.
• Ability to work in a variety of indoor environments, including areas with dust, noise, or varying temperatures.