Project Coordinator (Media Option, Thailand)

We are looking for an ambitious Project Coordinator who will play a crucial role in fostering the relationship with Clients.

• →Respond to customer queries in a timely and accurate way via phone, live chat, and Line official account
• →Handle client questions and complaints
• →Support the internal communication from Pepsi team via Line open chat
• →Review the user’s point collection and redemption
• →Proceed with point collection for non-app users
• →Cooperate with suppliers for reward purchase
• →Cooperate with customers on reward delivery processes
• →Keeping track of quantity and delivery times
• →Resolving any arising problems or complaints
• →Cooperate with courier companies if any unsuccessful delivery issues occur
• →Responsible for reporting/generating data on a regularly scheduled and ad hoc basis as requested by colleagues and other partners

Who You Are:

• 1+ year of experience in customer service/ project coordination/ direct response environment
• Computer literacy
• Exceptional written and verbal communication, planning skills
• Excellent attention to detail and strong organization
• Ability to analyze information and make decisions
• Teamwork and interpersonal skills. Trustworthy and dependable
• Strong analytical and client management skills

• Experience as a project coordinator
• English communication skills

• Fluent Thai
• At least Pre-intermediate English

At MGID, we thrive on innovation, collaboration, and a passion for AdTech. Our culture is built on openness, transparency, and a shared drive for excellence. We empower our teams to take bold steps, embrace challenges, and grow together in a dynamic, people-first environment. Here, your ideas matter, your contributions are valued, and your potential has no limits. Join us and shape the future of digital advertising!