Automotive Service Writer - Sales/Customer Service

Mi-Livonia-mid

OtherCustomer Service

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Quick Summary

Key Responsibilities

greet customers, write repair orders, and guide them from estimate to invoice Recommend and sell maintenance, repair, and tire work — clearly, honestly,

Technical Tools

OtherCustomer Service

Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Dental insurance

Turn car trouble into customer trust — and get paid like a closer.

You're the first face customers see and the person they trust to tell them what their car actually needs. If you can explain a brake job in plain English, keep a busy counter moving, and close the sale without being pushy — this is your shop.

We're Halco Group, a family-owned, multi-unit Midas operation growing fast across Metro Detroit. Our Southfield store is high-volume, which means more cars, more customers, and more commission.

How you get to $98K

Your pay is competitive base + uncapped commission on the work you write and sell — maintenance, repairs, and tires. Our busiest writers at high-volume stores consistently earn in the top half of the range. You control the number.

What you'll do

Own the front counter: greet customers, write repair orders, and guide them from estimate to invoice
Recommend and sell maintenance, repair, and tire work — clearly, honestly, confidently
Translate technician findings into recommendations customers understand and approve
Coordinate with techs to keep the shop schedule moving and promises kept
Keep the front desk sharp, organized, and professional

What you bring

Experience in automotive service writing, parts counter, or a customer-facing sales role (strongly preferred — but we'll train the right closer)
Basic automotive knowledge and real interest in the industry
Strong communicator who can juggle phones, walk-ins, and a full schedule board
Comfortable with point-of-sale systems and digital inspection tools
Valid driver's license

The schedule, upfront

This is a 5-day, 45–50 hour week including Saturdays. It's a busy store — that's why the earning potential is what it is. If that works for you, we'd love to talk.

What you get

$70,000–$98,800/year (base + uncapped commission)
Group health insurance (BCBS) + dental + vision
401(k) with company match
Paid time off + 8 paid holidays
Employee discounts and team outings
Clean, modern, high-volume store

Where this goes

We promote from within. Our store managers earn $88,000–$161,000/year, and several started right where you would — at the counter. Join one of the fastest-growing Midas groups in Michigan and we'll build your career path with you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.