Service Expert/Dispatcher Miele

Do you have a strong sense of structure, coordination, and overview? Can you stay calm in a fast-paced environment while ensuring efficient planning and optimization? Do you quickly gain system insight and handle complex processes with ease? Then this could be the role for you.

The Position

As a Service Expert, you will play a key role in dispatching and planning within Service Business Support Nordics. You will work closely with our service technicians across Norway, as well as collaborate with colleagues across the Nordic region. The role also involves customer contact by phone.

Your main responsibility is planning and optimizing service visits. You will need to handle changes continuously and ensure high-quality delivery.

Your tasks will include:

• Handling emails from internal stakeholders

• Rescheduling in case of technician absence, including customer contact

• Managing cancellations and optimizing the planning tool

• Order follow-up, including urgent requests

• Handling orders with errors

• Planning revisit appointments

• Planning workshop orders

• Managing orders delayed due to spare parts

• Reallocating spare parts between orders

• Coordinating with Miele Service Partners

• Maintaining setup in the planning system (geography and competencies)

• Maintaining process documentation in the Knowledge Management System (KMS)

You will also contribute to other back-office tasks and collaborate closely with your Nordic colleagues.

Your Profile

You communicate clearly and collaborate effectively across different functions and levels in the organization. You work in a structured way, take ownership of your tasks, and deliver with high quality.

We expect that you:

• Have strong system understanding and learn quickly

• Basic geographical knowledge of Norway

• Have strong communication skills, both written and verbal

• Are solution-oriented and able to handle a high workload

• Work independently while also being a team player

Experience with SAP, planning tools, or route planning is an advantage, but not a requirement. You must be proficient in English, which is our corporate language.

We Offer

• An independent and varied role in a solid company with good working conditions, a positive work environment, and opportunities for development.

• Competitive salary package including pension and insurance schemes.

• Normal working hours from 8-16, with 1-2 days per week from 07:30 – 15:30.

• Home office opportunities according to company policy after probation period.

Location

Miele AS
Nesbruveien 71
1394 Nesbru, Norway

Application

Please submit your application and CV via the link below no later than 25.05.2026.

If you have any questions regarding the position, please contact Supervisor Steven Martinez at: jose.steven.martinez@miele.com

About Miele

Miele produces and sells premium household appliances for both private and professional customers. The brand is globally recognized for reliability and high quality. Miele AS in Norway is part of the Miele Group and delivers a complete product range to both private households and business customers.