Customer Support Rep (Chat, Text, Calls) – Part -Time $19/hr

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued growth, we’re expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You’ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.

This role is the launching point for your Milan career. You’ll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:

• A full-time Client Coordinator (inbound sales) role
• Higher-earning, performance-based positions
• Opportunities across Milan’s corporate and field teams

• Respond to inbound calls, emails, texts, and chat from current clients
• Support appointment scheduling and assist with account questions
• Deliver empathetic, confident, solutions-focused service
• Assist inbound leads and help guide them toward booking consultations

• Follow standard processes and scripting to ensure consistency
• Accurately document all client interactions
• Manage multiple conversations and systems at once

• Meet productivity and customer service expectations
• Participate in coaching, feedback, and development conversations
• Support team initiatives and continuous improvements

• Customer Obsessed: Creates positive, supportive client experiences
• Drive for Results: Takes ownership and meets expectations
• Coachable: Open to feedback and eager to grow
• Calm Under Pressure: Thrives in high-volume environments
• Collaborative: Communicates clearly and supports the team

Availability Requirements

• 16–24 hours per week
• Must be able to work morning or evening shifts
• Weekend availability required

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.

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