Implementation Project Coordinator - UK

• Coordinate implementation activities ensuring next steps are clear for all parties.
• Ensure support is given to customers on implementation journey and providing clear communication on implementation timelines
• Develop and maintain detailed project plans to monitor progress, manage dependencies, and ensure transparency across teams.
• Manage changes to project scope, timelines, and costs, leveraging strong communication and negotiation skills to balance priorities and mitigate risks.
• Utilise project management tools and techniques to measure performance, providing data-driven insights and reporting on key milestones.
• Identify, assess, and mitigate project risks, ensuring proactive issue resolution to maintain project success.
• Create and maintain comprehensive project documentation, ensuring clear records of decisions, action items, and progress.
• Maintain accurate project information and documentation, monitor project progress whilst highlighting and delays and/or risks
• Work with Sales, Customer Success and other internal teams to support smooth transition throughout the customer journey
• Develop an understanding of implementation processes and project management best practices whilst learning the Mindbody product.

• Fluency in English, French and/or Spanish is required 
• Exceptional written and verbal communication skills, with a high level of emotional intelligence to effectively engage and influence stakeholders at all     
  levels, both internally and externally.
• Strong attention to detail with the ability to maintain accurate project information
• Excellent relationship-building abilities, with the capacity to foster trust, maintain composure under pressure, and proactively resolve client concerns with professionalism and ease.
• Previous experience with project management and collaboration tools is beneficial, not essential.
• Proven ability to drive results and take ownership of business objectives, demonstrating accountability in delivering high-impact outcomes.
• Comfort working in an ambiguous, fast-paced environment, with the ability to navigate cross-functional collaboration and align multiple stakeholders toward a common goal.
• Problem solving skills and willingness to learn
• Strong interest in developing a career in project management.

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.