Global Account Manager

At Minitab, our Sales team doesn't just sell software, they help the world's leading manufacturers transform the way they operate. Every conversation is an opportunity to help customers unlock hidden capacity, improve quality, reduce costs, and drive measurable business results through data-driven decision making. As a member of our Sales organization, you'll partner with innovative manufacturers to solve complex challenges using industry-leading analytics, digital simulation, and connected manufacturing solutions. You'll join a collaborative, high-performing team that values curiosity, continuous learning, and customer success while providing the support, resources, and opportunities to accelerate your own career. Trusted by more than 250,000 users across 30,000 organizations—including 90% of the Fortune 100—Minitab is a market leader with a reputation for delivering real impact. If you're motivated by building relationships, solving meaningful business challenges, and helping customers achieve measurable outcomes, you'll thrive at Minitab.

We're looking for an experienced Global Account Manager to lead strategic relationships with some of the world's largest enterprise organizations. This is an opportunity to own complex global accounts, influence executive stakeholders, and drive long-term growth through consultative, value-based selling.

If you're passionate about building executive relationships, navigating complex global organizations, and delivering measurable business outcomes, we'd love to meet you.

As the Global Account Manager, you will serve as the primary relationship owner for a portfolio of named global accounts, leading account strategy across regions while partnering with cross-functional teams to maximize customer value and revenue growth.

• Develop and execute global account strategies that drive revenue growth, customer retention, and long-term expansion.
• Build trusted relationships with executive and senior-level stakeholders across global organizations.
• Lead strategic account planning and quarterly business reviews to align customer objectives with Minitab solutions.
• Identify cross-sell, upsell, and new business opportunities across divisions, business units, and subsidiaries.
• Coordinate resources across sales, customer success, marketing, product, and partners to deliver a consistent customer experience worldwide.
• Monitor customer health through feedback, surveys, and Net Promoter Score (NPS) insights to strengthen advocacy and satisfaction.

• Identify, qualify, and close complex enterprise software opportunities using Minitab's Customer Engagement Lifecycle (CEL).
• Lead consultative discovery conversations focused on customer business outcomes.
• Develop opportunity strategies that differentiate Minitab through business value.
• Maintain accurate pipeline management, forecasting, and CRM hygiene.
• Gather and share competitive intelligence to strengthen positioning and improve win rates.
• Position implementation, onboarding, and services to maximize adoption and customer success.

• Manage assigned global accounts with a long-term growth mindset.
• Expand executive relationships throughout customer organizations.
• Develop annual account plans and conduct regular business reviews.
• Support customer advocacy through references, case studies, webinars, and speaking opportunities.
• Participate in marketing campaigns, industry events, and customer engagement activities.

• Lead high-performing virtual account teams across multiple geographies.
• Coordinate internal planning sessions and customer strategy meetings.
• Ensure a seamless customer experience throughout the entire engagement lifecycle.
• Mentor sales teammates and contribute to the development of best practices.
• Coordinate partner relationships to maximize customer value.

• Continuously strengthen knowledge of Minitab solutions, industries, and market trends.
• Participate in ongoing sales enablement and professional development programs.
• Maintain an Individual Business Plan aligned with business and career goals.

• 10+ years of enterprise software sales experience within the information technology market.
• Proven success selling enterprise solutions with average deal sizes exceeding $250,000.
• Consistent track record of achieving or exceeding quota, including experience closing seven-figure enterprise deals.
• Experience managing complex global accounts with annual revenues exceeding $10 billion.
• Success navigating enterprise sales cycles ranging from 6–12 months.
• Executive-level relationship management and consultative selling expertise.
• Bachelor's degree or equivalent professional experience.
• Experience using CRM systems for opportunity management, forecasting, and pipeline reporting.
• Strong business acumen with excellent communication, negotiation, and presentation skills.
• Ability to travel 50–70%, including international travel.

• Sales leadership or management experience.
• Business Intelligence, Analytics, Statistical Software, Data Science, Quality Improvement, or Operational Excellence experience.
• Familiarity with structured value-based or consultative sales methodologies.
• Additional language proficiency is a plus.

You'll thrive in this role if you are:

• A strategic thinker who develops long-term account growth plans.
• Highly collaborative and successful leading virtual global teams.
• Customer-focused and skilled at building executive relationships.
• Driven to achieve ambitious goals while maintaining exceptional customer satisfaction.
• Comfortable navigating complex organizations and competitive enterprise sales environments.
• Adaptable, resilient, and energized by solving challenging business problems.

For more than 50 years, Minitab has helped organizations make better decisions through analytics, quality improvement, and data-driven problem solving. Our employees work with many of the world's leading manufacturers, healthcare organizations, financial institutions, and government agencies to deliver measurable business impact.

At Minitab, you'll have the opportunity to make a global impact while working with talented colleagues in a collaborative, innovative, and customer-focused environment.

Join us and help organizations around the world improve the way they work.

Our Benefits: