Customer Marketing Apprentice

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
• 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
• 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
• 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• 🤝 Satisfy & Empower Clients: We're committed to our clients' success

• Drive customer marketing and demand campaigns: support the execution of upsell and cross-sell campaigns in collaboration with Account Managers and the digital marketing team — shaping audiences, messaging, and content, then tracking results and reporting insights back to Customer Success and Marketing stakeholders
• Own customer communications: contribute to monthly newsletters, product trend updates, and feature release emails, segmented by audience and region, leveraging AI for content optimisation and segmentation logic
• Bring our customer community to life: support the planning and operational delivery of global webinars, regional EMEA events, and play a key role in executing Mirakl's Summit World Tour across Europe
• Power advocacy and sales enablement: organise and validate customer content (logos, dossiers, case studies), source compelling new customer stories through PR, videos, and case studies — and keep our customer knowledge base structured and searchable using AI agents
• Champion AI-powered ways of working: use AI tools daily (Dust, LLMs, automation platforms) to streamline reporting, content drafting, translations, and research — test new tools, share learnings with the team, and help build reusable Dust agents for Customer Marketing

• Currently enrolled in a Marketing Master's programme, seeking a 1-year apprenticeship starting September 2026
• A first experience in marketing, communications, or events is a strong plus
• Demonstrated ability to manage a project or event end-to-end, with attention to process and detail
• Comfortable working with campaign performance data and reporting to multiple stakeholders
• Genuine hands-on curiosity with AI tools (ChatGPT, Claude, Dust, or similar), with an eagerness to build and use agentic workflows in day-to-day work

• Bilingual in French and English (written and spoken); Spanish or German is a welcome bonus in our multicultural, EMEA-scope team
• Highly organised with strong attention to detail, able to manage multiple workstreams simultaneously
• Creative mindset with an eye for designing compelling emails and marketing content
• Strong interpersonal skills: comfortable collaborating across teams and representing Mirakl in a professional, positive manner
• Data-driven approach: able to analyse campaign results, surface insights, and communicate them clearly to stakeholders

• SalesForce, Hubspot, Canva, Figma

• French: Native or C2 level required
• English: Fluent, C2 level required

1. Manual screening of your CV by a recruiter, followed by an AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador, to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.
2. Intro call with the recruiter — get to know each other, discuss your background, and get your questions about Mirakl answered
3. Hiring Manager Interview — a deep dive with your future manager on your experience, motivation, and approach to marketing
4. Team Interview — meet a future colleague to assess fit with our 5 core values and team dynamics
5. Welcome to Mirakl!