Principal Business Analyst, Operations

We’re seeking a data-driven problem solver with sharp analytical skills and a strong customer focus to join our Operations team as a Business Analyst.

You’ll play a key role in shaping and advancing our customer management strategy through rigorous analytics across credit, product, and operations—grounded in a sensitive and sensible approach that puts our customers at the center.

You’ll take real ownership of solving account challenges, uncovering actionable insights, influencing strategy, and driving meaningful change for both our customers and our business.

Along the way, you’ll gain exposure to industry veterans across finance, product, and software engineering and sharpen your skills across credit, analytics, operations, and technology.

• Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes.
• Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed.
• Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency.
• Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems.
• Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives.

• 3+ years analytics experience in the Financial Services industry
• Hands-on experience with A/B or Champion/Challenger testing
• Proficiency in SQL for data exploration and analysis along with a strong desire to utilize AI coding assistants to accelerate analysis. Python familiarity preferred.
• Strong quantitative, analytical, problem-solving, and conceptual thinking skills
• A genuine passion for diving into data and uncovering insights
• A problem-solver mindset with the ability to communicate complex ideas clearly and effectively
• Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment
• A strong sense of ownership and hustle—you work hard, move quickly, and make things happen
• Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders
• Comfort operating in a dynamic, fast-paced environment

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.