Miteksystems 25h ago

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GBP 12.72–12.72/yr

Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract)

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Quick Summary

Overview

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions.

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OtherAgent

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.

We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

As an Associate Agent, you will work from our Leeds office reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

Location: Leeds City Centre, LS1, Financial District, with opportunities to work from home when designated

Please note this role requires working in a Secure Environment where personal devices such as mobile phones are prohibited. (You will be able to access to your phones and devices outside the designated secure workspace)

Review identity documents for administrative and legal accuracy

Quality-assess images captured by the customer

Assess whether the document is authentic/fraudulent

Check the accuracy of information already in the system

Extract document data and input into the system

Classify document types

Identify key document security features

Work onsite in our secure office in Leeds, with highly regulated information

A collaborative, detail-oriented individual

Continuous learner who values a new challenge

Effective communicator

Highly focused, with exceptional attention to detail

Calm and composed under pressure

Committed to ongoing personal and professional development

Punctual, reliable, and highly conscientious

Strong IT literacy

Strong accurate typing abilities

Able to work towards targets and performance metrics

Comfortable adapting to frequent procedural updates

Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)

Eligible to work in the UK

Three references (employment or academic)

Able to reliably commute to LS1, Leeds

Previous office experience in administration or data entry

An understanding of GDPR

Criminology background

Working knowledge of the KYC industry

Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.

Health and Wellness: Full private medical coverage and life insurance.

Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.

Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.

Work-Life Balance: Competitive hourly annual leave allowance.

Culture and Community: Engaging social events

Employee stock purchase plan

Paid volunteer time

Referral programme

Dependent on shift pattern

Some weekend, evening and bank holiday availability required

9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential

Ability to commute: Must be able to reliably commute to Leeds LS1