Client Success Specialist

The Client Success Specialist partners with clients and internal resources to ensure effective adoption and ongoing optimization of all Tickets.com products, including ProVenue (back-office ticketing system), MyProVenue (front-office ticketing system), and CrowdConnectPro (email & digital marketing platform). This role combines client support and product knowledge to help users fully leverage platform capabilities, streamline workflows, and achieve desired outcomes.

Responsibilities

• Develop and maintain a strong understanding and knowledge of all Tickets.com products, including ProVenue, MyProVenue, and CrowdConnectPro
• Stay current in product features and best practices to effectively support client needs and promote product adoption
• Serve as a primary point of contact for clients, providing timely and effective support for application-related questions and needs
• Guide clients in the day-to-day use of our platforms, ensuring smooth and successful user experience
• Proactively identify opportunities to introduce new or underutilized features that enhance client outcomes
• Promote best practices and recommend workflows that improve efficiency and results
• Monitor client usage and engagement to identify trends, adoption gaps, and opportunities for optimization
• Create and maintain client-facing resources such as guides, FAQs, and training materials pertaining to the use of Tickets.com products
• Review Tickets.com product enhancements and assist with training, communication, and implementation in support of new releases
• Provide additional client support for Tickets.com applications as needed
• Other software-related tasks as needed
• All other duties as assigned

Qualifications & Skills

• Bachelor’s degree
• Experience with ticketing or email marketing software is strongly preferred
• Computer proficiency essential – MS Office Suite; ability to easily learn new technology as needed
• Ability to travel 10 – 15%
• Remote evening and weekend availability, as required
• Must be client service oriented
• Excellent communication skills, both verbal & written
• Detail oriented, organized, proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently with minimal supervision
• Work effectively under pressure

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.