Virtual Care Veterinary PT Technician - Teletriage

• Part - Time Teletriage: Sat / Sun / Mon / Tues / Wed |     6am - 11am PST
  • • • • • • • • • 7am -1pm  PST
                  • 8am - 2pm PST                                                                                         
                    
                    
                    
• Part - Time Teletriage: Thurs / Fri / Sat / Sun / Mon  |     6am - 11am PST
  • • • • • • • • • 7am -1pm  PST
                  • 8am - 2pm PST 

• →Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
• →Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
• →Review medical records to understand patient history and provide informed guidance
• →Document clearly and accurately in patient records using veterinary terminology
• →Verify and process prescriptions, ensuring appropriate follow-up for client requests
• →Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
• →Follow protocols, maintaining consistency while adjusting to each unique case
• →Collaborate cross-functionally, providing feedback to improve processes and systems
• →Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
• →Live and breathe our values: curiosity, integrity, excellence, accountability, and respect

• Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed.
• A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
• Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
• Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
• Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
• Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams.
• Independent worker: You manage priorities and tasks effectively with minimal supervision.
• Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
• Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
  • Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency
  • Comfortable sitting and standing at a computer for extended periods

• Starting at $23.00 per hour (final compensation will be based on experience, skills, and location
• Uniform provided
• Accrued-based paid sick leave
• A collaborative team that has your back and will welcome you as part of our pack

We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!