Field Services Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Field Services Specialist I to join our team, responsible for supporting field investigations, provider compliance, and training oversight to ensure adherence to service standards and contractual requirements. This role partners with leadership and providers to maintain high-quality service delivery and support operational initiatives.

• Assists in scheduling field work in collaboration with organizational leadership
• Supports and conducts scheduled and random site visits to healthcare facilities and contracted providers to verify service levels, adherence to contract standards, and on-time performance
• Tracks and maintains train-the-trainer certifications for Passenger Assistance programs
• Attends training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards
• Assists in evaluating trainer compliance with required training standards
• Communicates findings to leadership and supports development of corrective action plans
• Supports oversight of training compliance with organizational curriculum requirements
• Assists with network digitization, platform utilization, and market-specific initiatives
• Participates in additional projects and duties as assigned
• May require occasional business travel

• High School Diploma required
• Zero (0) plus years of experience
• Valid driver’s license for the appropriate vehicle type
• Or equivalent combination of education and/or experience
• Basic knowledge of healthcare regulations
• Understanding of local road laws and ability to use maps and/or GPS
• Strong verbal and written communication and presentation skills
• Ability to follow complex instructions and work independently with minimal supervision
• Strong organizational and time management skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Willingness and ability to travel locally up to 75% or more within the assigned state
• Ability to use a hands-free mobile phone

Salary: $14.23-$20.00

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com