Analyst, Business Process

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

• Coordinate meetings and interviews with stakeholders to gather information on business processes and workflows
• Build collaborative relationships across teams to support documentation efforts
• Act as a point of contact for follow-ups and process clarification

• Assist in documenting current-state processes using process maps, flowcharts, and written narratives
• Translate stakeholder input into clear, structured documentation
• Capture process steps, decision points, roles, and system interactions accurately

• Support the creation and maintenance of standard operating procedures and related materials
• Ensure documentation is clear, consistent, and aligned with business standards
• Maintain organized documentation repositories with proper version control and accessibility

• Assist with process reviews to identify gaps, inconsistencies, and improvement opportunities
• Update documentation to reflect process changes and enhancements
• Help maintain accuracy and relevance of operational materials over time

• Support communication and awareness efforts related to updated processes and documentation
• Partner with Change Management and business teams to encourage process adoption
• Help ensure documentation is user-friendly and easily accessible

• Strong attention to detail and organizational skills
• Ability to translate information into clear, concise documentation
• Strong written and verbal communication skills
• Analytical mindset with curiosity and willingness to ask questions
• Ability to collaborate effectively across teams and stakeholders
• Basic understanding of process mapping concepts or willingness to learn
• Proficiency with Microsoft Office tools including Word, Excel, and PowerPoint

• Bachelor’s degree in Business, Operations Management, or a related field
• 0–2 years of experience in operations, administration, or business support roles
• Exposure to documenting processes or workflows in academic or professional settings is preferred
• Experience in Financial Services, Consulting, or Retail is an asset but not required

If you’re interested in process improvement, operational excellence, and building strong documentation practices, this is a great opportunity to grow your career and make an impact.

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$50000 to C$62000.