Data Analyst, Collections Operations & KPIs

Torontomid

Data ScienceOperations

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Quick Summary

Overview

Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience,

Technical Tools

Data ScienceOperations

Responsibilities

~1 min read

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Develop and maintain recurring reports tracking key collections performance metrics (contact rates, PTP conversion, queue penetration, productivity, cure rates, roll rates)
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Collaborate with stakeholders to align metrics with business goals and definitions
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Extract, clean, and structure data from databases, CRMs, and telephony systems
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Perform ad hoc analysis to answer business questions, uncover root causes, and measure initiatives
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Build dashboards and visualizations in Tableau, Power BI, or similar tools for real-time insights
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Support KPI development with operations leadership to reflect evolving strategies
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Identify process bottlenecks or inefficiencies through data analysis and recommend improvements
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Ensure accuracy, consistency, and timeliness in reporting across business functions

Strong SQL skills for querying and working with relational databases
Proficiency in Excel and familiarity with at least one BI tool (Tableau, Power BI, Looker)
Attention to detail and comfort handling large datasets
Ability to translate business needs into actionable analytical outputs
Strong communication skills to work with technical and non-technical stakeholders
Curiosity, proactivity, and eagerness to learn in a collaborative environment

Bachelor’s degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or related field
1–2 years of experience in an analytical or reporting role (internships included)
Experience in financial services, collections, or customer operations is an asset
Exposure to telephony/CRM data and collections operations considered a plus

Ready to apply your Data Analytics expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range, inclusive of bonus, for this position is between C$ 45,000 to C$ 80,000.

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.