Client Pathway Coordinator

TITLE: Client Pathway Coordinator

Employment Type

Full-Time

Schedule

Monday – Friday
Hybrid Position
Required in-office front desk coverage on Mondays and Wednesdays

Position Summary

The CBC Client Pathway Coordinator serves as a primary point of contact for clients and supports the coordination of client services throughout the intake and treatment process. This role ensures smooth communication between clients, clinicians, administrative staff, and leadership while maintaining a high level of organization, professionalism, and customer service.

This position includes hybrid work responsibilities and requires consistent in-office front desk coverage on designated days.

Essential Duties and Responsibilities

Client Coordination & Support

• Coordinate client intake and onboarding processes.
• Assist clients with completing required documentation and intake forms.
• Monitor client progress through assigned service pathways and follow up as needed.
• Serve as a liaison between clients, clinicians, and administrative staff.

Scheduling & Communication

• Schedule, reschedule, and confirm client appointments.
• Confirm next-day appointments with clients via phone, text, or email.
• Respond to client inquiries in a timely and professional manner.
• Maintain accurate scheduling and client records.

Front Desk Coverage (Mondays & Wednesdays)

• Provide front desk coverage, including greeting clients and assisting visitors.
• Review client charts to ensure intake paperwork and required forms are completed prior to appointments.
• Follow up with clients regarding missing documentation or signatures.
• Maintain smooth daily office flow and assist with client check-in/check-out processes.

Administrative & Leadership Support

• Assist directors and leadership (including Clinical Director and Operations Director) with administrative and operational tasks as assigned.
• Support data entry, filing, document organization, and office coordination tasks.
• Assist in maintaining workflow efficiency across departments.
• Maintain confidentiality and ensure compliance with HIPAA and organizational policies.

Qualifications

• High school diploma required; associate’s or bachelor’s degree preferred.
• Experience in healthcare, behavioral health, customer service, or administrative coordination preferred.
• Strong organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office, email systems, and scheduling platforms.
• Ability to work independently and collaboratively in a team environment.

Work Environment

• Hybrid work schedule with required in-office coverage.
• Professional office setting with frequent client interaction.
  
  
  

Reports To

Managing Director

Salary

Based on experience and qualifications ($40k - 45k)