Technical Support Specialist (IT / IoT)

Kickstart or grow your career in IT and IoT with hands-on experience in networking, wireless sensors, and cloud-based technology.

At Monnit, you'll do more than answer support calls-you'll troubleshoot real technical issues, work with IoT devices, and help customers keep critical systems running. If you enjoy problem-solving, learning new technology, and making an impact, this is the role for you.

• Work with IoT, networking, and software systems
• Growth opportunities in a fast-growing tech company
• Full benefits + supportive team environment

Launch your IT career in a hands-on, real-world environment.

Monnit, a global leader in IoT remote monitoring solutions, is seeking a Technical Support Specialist (IT / IoT) who enjoys troubleshooting, working with networking technology, and helping customers solve real problems.

In this role, you'll go beyond basic support-you'll work with wireless sensors, networking systems, and cloud-based software, helping customers diagnose issues and keep their operations running smoothly. If you're naturally curious, enjoy problem-solving, and want to grow your technical skills in IT and IoT, this is a great opportunity to build your career.

Monnit is a global leader in the Internet of Things (IoT) industry, delivering innovative remote monitoring solutions used around the world. Our success is driven by our people, and we're committed to building a team of motivated, capable individuals who want to grow with us.

We offer a supportive team environment, strong benefits (health, 401(k), life insurance, and more), and real opportunities for advancement as our company continues to expand.

• →Serve as a frontline resource for customers, partners, and distributors (OEM, VAR, SI)
• →Troubleshoot and resolve issues related to wireless hardware, software, and network performance
• →Handle both routine and complex technical inquiries via phone and email
• →Identify root causes and provide clear, effective solutions
• →Guide customers through software features and system functionality
• →Document issues and trends to support continuous product improvement
• →Escalate more complex issues when needed and follow through to resolution
• →Maintain accurate customer records and support logs

• Strong communication and interpersonal skills
• Solid working knowledge of computers, networking, routers, and cellular systems
• Understanding of networking basics and IP addressing
• Ability to learn technical products quickly and explain them clearly
• Experience with MS Office (NetSuite is a plus)
• Typing speed of at least 30 WPM
• Strong attention to detail, reliability, and professionalism
• A customer-first mindset with a focus on delivering great service
• Basic understanding of radio frequency concepts (preferred, not required)

If this sounds like the right opportunity for you, we'd love to hear from you.