Internship: Ticket Operations (Part-Time/Seasonal)

United States·Washingtonentry

OtherInternship

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Quick Summary

Key Responsibilities

Processes Full Season, Partial Plan, and Group Sales ticket orders ensuring correct pricing and package configuration. Processes payments for ticket orders.

Requirements Summary

Current undergraduate or graduate student. Exceptional work ethic, attention to detail, strong desire to succeed, eagerness to learn, and passion for the sports industry.

Technical Tools

OtherInternship

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. 

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

This position will support the day-to-day ticket operations for all MSE teams. This role will focus on the fundamentals of processing ticket orders, distributing tickets, and customer support. This is a paid internship.

Are you looking to gain valuable experience in the sports industry? We'd love to hear from you!

Responsibilities

~1 min read

→Processes Full Season, Partial Plan, and Group Sales ticket orders ensuring correct pricing and package configuration.
→Processes payments for ticket orders.
→Supports Membership Services departments with season ticket holder account requests.
→Coordinate distribution of tickets via mail, text, will-call, and expedited shipping methods.
→Utilize Ticketmaster platform including Archtics, Account Manager, TM1, and TM Host.
→Provide customer support using the department’s shared email inbox.
→Support the department with all assigned projects and administrative needs.
→Other duties as assigned.

Requirements

~1 min read

Current undergraduate or graduate student.
Exceptional work ethic, attention to detail, strong desire to succeed, eagerness to learn, and passion for the sports industry.
Strong time management and organizational skills.
Competitive nature and a positive demeanor.
Proficient in Microsoft Office & Outlook.
Strong interpersonal, written, and verbal communication skills.
Ability to prioritize workload and build business relationships in a professional and confidential manner.
Reliable transportation and housing.
Ability to work a minimum of 20 hours/week from September-May.
Flexibility to work evenings, weekends, and holidays as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.