Moonpay28d ago

Analyst, Trust & Safety Ops (Bangalore)

Bangalore - HybridRemotemid

OtherAnalyst Trust & Safety Ops

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Quick Summary

Overview

About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto,

Technical Tools

OtherAnalyst Trust & Safety Ops

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why?

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

India (Remote)

This role will be remote.

In this role, you will support MoonPay’s Trust & Safety operations by working across both Fraud Operations and Disputes / Chargebacks workflows, helping to prevent fraud while ensuring a seamless customer experience.

You will sit within the Trust & Safety Operations team and work closely with CX, Compliance, Payments, and external partners (acquirers, payment providers).

Your work will directly impact fraud loss, chargeback rates, customer experience, and operational performance, playing a key role in protecting both MoonPay and its customers.

This is a great opportunity for someone who is comfortable operating across multiple workflows, with strong experience in fraud investigations and chargebacks, and a genuine interest in crypto.

Perform manual reviews of customer accounts and transactions, assessing fraud risk using multiple data points

Investigate and respond to fraud-related activity (ATO, scams, payment fraud) in real time

Handle disputes end-to-end, including investigation, evidence preparation, and representment in line with Visa / Mastercard / PayPal / Venmo rules

Make risk-based decisions across both fraud and disputes workflows, balancing fraud prevention, customer experience, and financial impact

Identify and escalate fraud and chargeback patterns, contributing to rule improvements and prevention strategies

Collaborate with cross-functional teams and external partners (acquirers, payment providers)

Support development of operational processes, playbooks, and quality standards across both workflows

Maintain high performance against KPIs (quality, productivity, SLAs)

Must-have experience and skills

2+ years experience in fraud operations, manual reviews, and chargebacks / disputes in fintech, payments, or high-risk environments

Ability to operate across both fraud investigations and disputes workflows (or strong experience in one with exposure to the other)

Understanding of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles

Strong knowledge of fraud risk signals, transaction analysis, and decision-making frameworks

Ability to make consistent, high-quality decisions in fast-paced environments

Strong attention to detail and analytical mindset

Clear communication and collaboration skills

Hands-on experience with crypto products (buying, wallets, exchanges)

Nice-to-have experience

Experience working in both fraud operations and disputes within the same role or team

Exposure to acquiring-side chargeback management or high-risk merchant environments

Experience working with fraud tooling, rule tuning, or decision engines (e.g. configuring rules, thresholds, or reviewing performance of fraud controls)

Listing Details

Posted: March 24, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 39%
Scored at: April 22, 2026

Signal breakdown

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Moonpay

lever

MoonPay builds web3 infrastructure for the crypto economy. Our on- and off-ramp, NFT checkout and minting infrastructure provide end-to-end advisory and tools for all web3 needs in over 160 countries. Our vision is to unlock ownership for everyone and our mission is to onboard the world into web3 where people can own, create and share value freely.

Employees

350

Founded

2018

Domain

Jobs

External application · ~5 min on Moonpay's site

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