Moonpig4mo ago

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eCommerce Production & Campaign Coordinator

United Kingdom·LondonFixed Term Contractmid

OtherCoordinator

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Quick Summary

Overview

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories.

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OtherCoordinator

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁

As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.

eCommerce Production & Campaign Coordinator (6-month FTC) | 📍London – Hybrid (2 days in the office) | 💰Competitive Salary + Benefits

About the Role

We’re looking for an eCommerce Production & Campaign Coordinator to join us on a 6-month Fixed Term Contract, helping bring our trading plans to life across our websites.

This role plays a key part in shaping the end-to-end customer journey, from inspiration through to purchase, by delivering engaging onsite content that educates, inspires and converts.

You’ll work closely with Trading, Marketing, Product, UX and Creative teams to deliver trade-led campaigns, optimise landing pages and ensure our websites are always performing at their best. Using data and insight, you’ll help drive profitable growth through continuous improvement and conversion rate optimisation.

Support day-to-day website content implementation using Contentful, aligned to trading plans and priorities

Deliver trade-led campaigns across our websites, managing timelines, briefing creatives and tracking performance

Own the end-to-end homepage process, from briefing imagery and copy through to executing onsite updates

Ensure a consistent trading narrative across all onsite touchpoints to drive engagement and conversion

Work closely with Product and UX teams to roll out new features and improve the customer journey

Contribute to A/B testing ideation to continuously improve customer understanding and onsite performance

Conduct quality assurance checks to ensure accuracy, accessibility, consistency and brand alignment

Update promotional pages in line with the trading calendar to support key commercial moments

Collaborate with Operations, Customer Service and Legal teams to maintain key pages such as FAQs and terms and conditions

Lead the setup and maintenance of non-category specific PLPs, supporting category updates where needed

Support daily site audits to ensure content, links and assets are accurate and compliant

Work with senior stakeholders to optimise navigation and search functionality, staying ahead of customer and market trends

Monitor competitor activity to identify new ideas and opportunities to improve engagement and conversion

Support planning for key calendar campaigns, gathering cross-functional requirements and building delivery plans

Own campaign briefings with Design and Copy, ensuring all content is ready to go live in line with the trading calendar

Create preview versions and wireframes of campaign updates and manage stakeholder feedback

Build and maintain documentation covering campaign execution, learnings and performance outcomes

Partner with Design and SEO to ensure onsite content is optimised for search relevance and visibility

Use Adobe Analytics to track KPIs such as conversion rate, click-through rate and scroll depth

Identify performance opportunities and support optimisation of existing and upcoming content

Provide regular updates on performance across homepages and key campaigns on both websites

You have experience in eCommerce operations, content production or campaign delivery

You’re commercially minded and understand how digital activity drives revenue

You’re confident using data and reporting tools to inform decisions

You’re organised, detail-focused and comfortable managing multiple priorities

You enjoy working cross-functionally and building strong working relationships

You’re proactive, take ownership and enjoy finding better ways of doing things

Interview Process

Stage 1: Recruiter screening call (15–30 minutes)

Stage 2: Interview with the Hiring Manager and one additional team member (45–60 minutes)

Offer! 🎉

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.

💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.

📈 Career Growth: Learning allowances, coaching, and development programs.

🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Want to see more?

Check out our Linked In pages below:

Buyagift

Red Letter Days

Moonpig Group

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.