Brand Promoter - Contract

MoPhones is on a mission to empower Africans with high-quality, premium smartphones that do not break the bank. By combining a trusted online marketplace, local retail presence, and integrated financing, MoPhones makes renewed devices accessible, affordable, and better for the planet through circular, lower-waste models.

At MoPhones, everything we do is guided by three values: Authenticity, Ownership, and Focus.

• Authenticity – We build trust through honesty, transparency, and real care. From clear pricing and fair policies to dependable, renewed devices, we stand behind what we promise and treat every customer with dignity.

• Ownership – We take responsibility for outcomes. When customers choose MoPhones, they should never feel alone — we solve problems end-to-end, stand behind our products, and take pride in delivering excellent work.

• Focus – We prioritise what matters most: making high-quality smartphones accessible and affordable. We stay disciplined about simplicity, impact, and solutions that expand access to technology across our communities.

The team works with leading refurbishers and a growing network of sales agents and outlets to bring warrantied devices and flexible instalment plans to customers across Kenya, with ambitions to scale across Africa. The culture is mission-driven, data-informed, and deeply performance-oriented, with a strong bias toward ownership, coaching, and experimentation.

We are looking for a high-energy, commercially sharp Brand Promoter to represent MoPhones on the floor at our Carrefour location. This is a contract role with one clear purpose: convert in-store footfall into sales. You will be the face of MoPhones at the outlet — educating customers, closing cash transactions, and routing financing-interested customers to the right internal channel. 

The role is fully onsite and reports to the Junior Marketing Manager.

If you love tech, thrive in a fast-paced retail environment, know how to read a customer, and have a track record of hitting sales targets, this role is for you.

In the first 90 days, the Brand Promoter will get up to speed on the MoPhones product range, pricing, and sales process, and will be expected to hit the ground running on daily sales targets from week one.

Key focus areas in the first three months:

• Master the full MoPhones product range, pricing tiers, active offers, and renewed device value proposition.

• Consistently hit or exceed daily cash sales targets at the Carrefour outlet.

• Establish a clean, reliable lead handoff process with the telesales team for financing-interested customers.

• Maintain a professional, fully stocked, and visually strong product display at all times.

Beyond the initial ramp, the Brand Promoter will operate as a dependable commercial presence at the outlet, contributing to campaigns, activations, and any expansion of the MoPhones in-store footprint.

Focus areas after month three may include:

• Sustaining and growing cash sales volume month-on-month.

• Supporting in-store activations, product launches, and promotional campaigns.

• Contributing competitor and customer insights that inform pricing and commercial decisions.

The Brand Promoter will be measured against these success metrics:

Sales Performance

• Daily and weekly cash sales targets met or exceeded.

• Number of units sold per shift.

• Revenue contribution vs. outlet target.

Lead Generation & Handoff

• Number of financing leads identified and referred to telesales per week.

• Quality and completeness of lead handoffs (tracked by the telesales team).

Customer Experience & Merchandising

• Display compliance score (stock visibility, cleanliness, organisation).

• Customer satisfaction and complaint rate at the outlet.

• At least 1 year of retail sales or brand promotion experience, with a demonstrated ability to hit targets.

• Strong communication and persuasion skills; you can confidently approach and engage walk-in customers.

• Commercially driven — you understand that sales conversion is the job, not just product demonstration.

• Comfortable working a rotating retail schedule, including weekends and public holidays.

• Basic knowledge of smartphones and consumer electronics; you can answer customer questions without hesitation.

• Smart, presentable, and brand-conscious in appearance and attitude.

• Prior experience in a shop-in-shop or branded retail environment (e.g. Carrefour, Naivas, Samsung, Tecno) is an advantage.

• Alignment with MoPhones’ mission of making quality smartphones accessible and affordable across Africa.

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  Competitive contract fee benchmarked to the Nairobi retail market, aligned with your experience.

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  Performance-linked incentives tied directly to sales outcomes.

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  A genuine product to sell — renewed, warrantied smartphones with a clear customer value proposition.

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  Support from the telesales and commercial teams so you are never operating alone on the floor.

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  The opportunity to build expertise in tech retail and become part of a mission-driven business scaling across Africa.

Join MoPhones and help build a more inclusive future of mobile access in Africa. 

MoPhones is committed to building a diverse, equitable, and inclusive team where every person can contribute, grow, and belong, regardless of their background, identity, or lived experience. The company actively welcomes candidates from underrepresented and historically excluded groups across gender, ethnicity, disability, age, religion, sexual orientation, and socio-economic background, and hires based on skills, potential, and shared commitment to the mission.

If you are excited about the role but do not meet every single requirement, you are strongly encouraged to apply. MoPhones knows that great teams are built by people with different paths and perspectives.

Accommodations can be provided throughout the recruitment process on request, because an inclusive candidate and employee experience is essential to how MoPhones operates.