Settlement Worker - Tigrinya Speaking (Full Time, Fixed Term until March 31, 2027)

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Settlement Worker to join our Highgate team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The Settlement Worker provides direct client service and program delivery support.

DUTIES OR RESPONSIBILITIES:

• Conduct comprehensive needs assessments, information and orientation, provide referrals, and individualized settlement planning.
• Support newcomers with housing, employment, healthcare, mental health, education, and income supports.
• Facilitate life skills development and integration supports to enhance self-sufficiency.
• Assists in identifying clients’ needs and supports clients to independently access community resources
• Maintain accurate OCMS records, case notes, and reporting documentation.
• Providing basic information about the labour market, job search tools, and referrals to available programs
• Assist clients in credential accreditation
• Accurately enter client information and services/activity information into OCMS in a timely manner
• Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
• Support development of program resources and materials
• Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs
• Assists in the preparation of reports as needed for the organization and funder of all program activities and services

MINIMUM QUALIFICATIONS:

• English and Tigrinya speaking
• Post-secondary certificate
• Current and satisfactory Criminal Record Check required.

DESIRED SKILLS AND QUALIFICATIONS:

• Conduct comprehensive needs assessments, information and orientation, provide referrals, and individualized settlement planning.
• Excellent interpersonal and written communication skills with Passionate for helping people
• Knowledge of the local labour market, community resources, and government programs.
•  Excellent administrative and organizational skills; ability to prioritize.
•  Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.
• Strong digital literacy skills in Microsoft Office software such as Word, Excel, Outlook, PowerPoint, and Teams.
• Customer service
• Advocacy
• priorities and meet deadlines Initiative
• Able to work independently and with a team Presentation, workshop, and facilitation skills
  

COMPENSATION: $28.58 - $31.03 per hour

HOURS:

Full Time Position. The successful candidate must be able to commute to our Highgate office at 315 - 7155 Kingsway Burnaby, British Columbia, V5E 2V1

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: Until May 20, 2026, by 4:30 PM

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.