Director, Commercial Operations

• Own end-to-end commercial fleet performance across all active markets, including safety, reliability, utilization, and service delivery metrics.
• Establish and drive KPIs such as fleet availability, autonomous miles, incident rates, MTTR (mean time to resolution), and SLA adherence.
• Translate operational data into actionable insights to continuously improve fleet efficiency, uptime, and customer experience.
  
  

• Lead and standardize operations across multiple geographies, ensuring consistency in execution while adapting to local Operational Design Domains (ODDs).
• Develop scalable operating models that support expansion of fully driverless deployments.
• Ensure operational readiness for new market launches, including staffing models, infrastructure, and regulatory alignment.
  
  

• Provide executive oversight of real-time fleet command and control functions, including incident response, escalation protocols, and non-nominal event management.
• Ensure robust incident command structures are in place to rapidly contain risk and maintain public trust during high-severity events.
• Drive post-incident review processes to identify root causes and implement systemic corrective actions.
  
  

• Serve as the senior operational liaison across Engineering, Safety, Product, Mapping, and Commercial teams.
• Align fleet operations with system capabilities, product roadmap, and safety frameworks to ensure cohesive execution.
• Partner with Commercial and Business Development teams to support partner success and contractual performance obligations.
  
  

• Oversee field support strategy, including On-Road Response Specialists (ORS), third-party vendors, and dispatch operations.
• Optimize resource allocation models to balance response time, cost efficiency, and service coverage.
• Ensure field operations meet defined SLAs and are equipped to support both driver-assisted and driverless operations.
  
  

• Identify, implement, and scale operational tools, automation, and technologies that improve fleet performance and reduce manual intervention.
• Partner with Engineering and Product teams to define system requirements that enhance operational visibility and control.
• Champion data-driven decision-making frameworks across all levels of fleet operations.
  
  

• Develop and manage operational budgets with a focus on cost efficiency, scalability, and ROI.
• Identify cost reduction opportunities without compromising safety, reliability, or customer experience.
• Ensure financial discipline aligns with company values and long-term driverless strategy.
  
  

• Ensure compliance with all local, state, and federal regulatory requirements governing AV operations.
• Act as a senior representative with city officials, regulators, and first responders to maintain strong external relationships.
• Uphold and reinforce a safety-first culture across all operational functions.
  
  

• Build, lead, and develop high-performing operations teams, including managers and frontline leadership.
• Establish clear accountability structures, performance management frameworks, and leadership development pathways.
• Foster a culture of urgency, ownership, and continuous improvement aligned with company values.

• Bachelor’s degree required (Operations, Marketing, Business, Engineering, Logistics); equivalent practical experience a plus.
• 10+ years of experience in operations leadership within mission-critical, real-time environments (autonomous systems, aviation, logistics, defense, or large-scale mobility operations).
• 5+ years in a senior leadership role (Director and above) with responsibility for multi-site or multi-market operations.
• Experience managing third-party vendors and commercial partnerships with performance-based contracts.
• Proven track record of owning and improving complex operational systems at scale, including safety, reliability, and cost performance.
• Demonstrated expertise in incident management, command-and-control structures, and operational risk mitigation.
• Strong financial acumen with experience managing budgets, cost optimization initiatives, and resource planning.
• Experience leading cross-functional organizations and influencing Engineering, Product, and Commercial stakeholders.
• Deep analytical capability with experience leveraging data to drive operational improvements and strategic decisions.
• Exceptional communication and executive presence, with the ability to operate effectively in high-pressure environments.
• Ability to support a 24/7 operational model, including on-call escalation leadership.
  
  

• Experience in autonomous vehicles, driverless systems, or mobility platforms.
• Background in air traffic control systems, military command-and-control, emergency management, or network operations centers.
• Experience scaling driverless or highly automated systems in real-world environments.
• Familiarity with ODD frameworks, geospatial operations, and real-time routing systems.
• Experience with fleet management platforms, telematics, and real-time operational analytics tools
• Proven success in launching new markets or expanding operations in regulated environments.
• Experience managing field operations or dispatch logistics, including SLA performance oversight.
• Track record of process standardization and operational scalability in high-growth environments.
• Background in safety operations, emergency response, or reliability engineering. 
  
  

• This role requires the ability to interface with both office and field environments.
• The employee is occasionally required to remain stationary at times for up to 50% of working time
• Operate and use office equipment.  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.  

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit  www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.