Clinical Coordinator-MSM-FT Days

The Geriatric Ambulatory Clinical Coordinator serves as a key team member, bridging patient care coordination with front-desk administrative excellence. This role is responsible for ensuring an efficient, welcoming environment for geriatric patients, facilitating high-quality care, and providing direct support to the clinical team, including covering front-desk administrative needs as required.

1. Monitor and address preventive care gaps (screenings, immunizations) and assist with risk-adjustment documentation in the EMR.

2. Act as a liaison between patients, caregivers, and providers to communicate care plans and educate on community resources.

3. Monitor waiting room traffic and proactively update patients on provider delays.

4. Greet patients warmly, manage patient intake, and verify demographics and insurance information in the system.

5.Resolution of complex patient related issues in the areas of financial hardship, scheduling and transportation

6. Prepare and maintain patient records, including scanning consult notes and hospital reports into the EHR.

7 .Ensures adherence to Health System best practices related to MOS clinical practices

8. .Appraises supervisors of problems beyond the scope of own knowledge and expertise

9. Supports providers and staff in enrolling patients in Medicare programs such as CCM, Guide, etc.

10. Other duties as requested

Competencies

• Level of Productivity: Works effectively and efficiently, able to work on several things at once while maintaining expected productivity outcomes. Meets established productivity goals without sacrificing quality.
• Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Communication & Listening: Excels with written and verbal communication.Keeps relevant people accurately informed and update to date of both positive and potentially negative information.
• Safety Orientation: A commitment to applying core patient safety knowledge, skills and attitudes to everyday work.
• Organizational Understanding: Is knowledgeable about regulations and policies affecting the organization and his or her specific job role. Understands how his/her job is connected to the larger mission and goals of the organization.
• Customer Service Orientation: Understands and meets the needs of external and internal customers. Puts the customer at the center of services, systems and processes.
• Quality Standards & Accountability: Takes responsibility for an individual's own actions to provide care, always making sure they are competent to do the appropriate activity or procedure.
• Interpersonal Understanding: Understands the needs and feelings of others and uses this understanding to respond appropriately. Puts aside personal issues and responds professionally.
• Adaptability: Adapts easily and is agile to changing needs, conditions, and work responsibilities; changes methodology or tactics, when necessary, to achieve a goal, objective or task; responds appropriately to fluctuating work demand and priorities.
• Demonstrates high levels of empathy, patience, and attention to detail when working with older adults, who often have complex care needs and require more time. Must be flexible to move between behind-the-scenes administrative work and front-facing patient interaction
• Patient Education: Excels in health promotion. Influences patient behavior and producing change in knowledge, attitudes and skills necessary to maintain or improve health.
• Empathy: Recognizes and embraces the thoughts and feelings of others; takes a sincere interest in the concerns of patients and colleagues; preserves the dignity of others while providing comfort.
• Resilience: Standard of work remains consistent even under pressure; demonstrates persistence, motivation and optimism when faced with challenges.
• Continuous Learning: Keeps up to date on current research and technology in one's work focus and identifies and pursues areas for development and training that will enhance job performance
• Planning & Organization: Understands performance goals and expectations, establishes priorities and works accordingly, demonstrates good follow-through, adheres to deadlines and keeps supervisor updated regarding work status and potential issues.
• Creativity: Offers innovative ideas and solutions to optimize impact and efficiency.
• Passionate: Demonstrates a deep-rooted commitment to job responsibilities and goals; is genuinely dedicated to the work and the team; demands excellence of self; is energetic and enthusiastic in achieving organizational goals and objectives.
• Care Coordination: Coordination of care transisitions, care planning and patient education.
• Collaboration: United by a shared purpose; engages team members, fosters teamwork, and creates an environment of trust and inclusiveness.
• Impact and Influence: Influences others positively through actions and words resulting in improved work environment, services, processes and/or systems.

Education

• High School Diploma or equivalent required

Exposure

• Exposure to Hazardous Materials: N Exposure to Infectuous Agents: N

Licenses and Certifications

• Certification-Certified Medical Assistant Required

Skills

• Computer Skills
• Microsoft Office Suite
• EPIC EMR

Non-Bargaining Unit, BXM - Medicine Geriatrics Outpatient - STL, Mount Sinai St. Luke's