Greeter-BA-B-MSH-Main Lobby Area-FT-Days-EOW

As an integral part of the team, the Business Associate is responsible for the business aspects of a patients stay, as well as patient-focused care within the Clinical Specialty Services. These include: maintaining census information and the integrity of the patients medical record, scheduling appropriate tests and medical procedures, receiving and maintaining office inventory and other duties as needed.

1. Maintains census; demographic and charge information including assigning beds to incoming patients, updating this System and compiling information for charge capture and patient processing (Cerner/Epic/Bed board) and support of patient registration and order entry systems.

2. May assist in the admission/discharge/transfer process.

3. Schedules appropriate tests, medical procedures and follow-up appointments.

4. Assists in the medical record management by maintaining paper and electronic forms through Patient Works as necessary for the unit specific patient population; discharging charts in appropriate order, compiling deficiency information and working with members of the Interdisciplinary Health Care Team to complete charts.

5. Assumes responsibility for chart completion process in accordance with the standards of Medical Records/Health Information Management (HIM).

6. Monitors patient throughput through the use of Agiletrac and communicates progress to CNM/Nursing staff

7. Assists patients with guest services, such as television and telephone services, securing valuables, etc. Assists with patient mail and deliveries.

8. Greets visitors and answers telephones promptly and courteously. Accompanies visitors to appropriate area, when necessary. Provides information and makes referrals when appropriate.

9. Promotes a customer service environment for the unit/service.

10. Initiates calls and pages to members of the Health Care Team.

11. Receives and maintains inventory of required supplies for the patient care area.

12. Utilizes Door Tag Program to correctly identify all patients & room numbers within the unit environment.

13. Answers Patient Call System and refers to appropriate staff.

14. Reports and follows up on any patient belongings/property according to institutional policy.

15. Reviews death certificates for completion and generates reports as required.

16. Participates in the diet/menu selection process for patients.

17. Completes the patient discharge process in a timely manner to engage all systems related to bed turnover, i.e., Housekeeping; Transport; Infection Control; etc.

18. Participates in environmental management.

19. Performs other duties as assigned.

• Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports and keep records.
• Six months of healthcare related experience in order to become familiar with institutional policies and procedures preferred.

Collective bargaining unit: SEIU 1199-MSH