RN Home Infusion Clinical Services Liaison; Mount Sinai Morningside; Full Time; Days

The Home Infusion Clinical Services Liaison – RN, is responsible for:

• Positive and effective representation of the Mount Sinai Home Infusion Program and introducing the full scope of services offered to hospital case managers, physicians, provider staff, nursing agencies, other referral sources, and patients and their caregivers.

• Providing education about the program and services to referral sources and patients.

• Assisting with clinical coordination of care between referral sources, the pharmacy, nursing agency and patient / patient caregivers, on behalf of Mount Sinai Home Infusion.

• Providing and utilizing clinical knowledge and skills to assist referral sources &/or patients with:

o The identification of appropriate candidates for home infusion

o Confirming the patients’ and/or caregivers’ ability to receive care in the home

o Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.

o Medication connection at the hospital (i.e. inotropes) / facility in order to expedite the discharge into the home setting, as appropriate

• Develops and maintains  core therapy and service line admissions to home infusion through positive referral source relationships and responsive, caring customer service. 

• Identifies and communicates opportunities for expanding the home infusion business among current referral sources and new opportunities.

• Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payer source, such as: TPN, and Inotropic Agents for Medicare.

• Evaluates current and future clinical and service needs for existing and new service areas.

• As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff. 

• Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and Mount Sinai Home Infusion staff to facilitate the coordination of care for new patient referrals to Mount Sinai Home Infusion. 

• Coordinates and communicates all critical workflow activities for new patient referrals to Mount Sinai Home infusion personnel and referral sources, including, but not limited to:

• Intake 

• Clinical Operations: Pharmacy &/or Nursing 

• Warehouse Operations, if required 

• Reimbursement, if required 

• Appropriately documents the coordination of care activity including, but not limited to: 

• Home infusion &/or nursing services utilized 

• All communication with patients, referral sources, physicians and Mount Sinai Home Infusion personnel 

• All patient &/or caregiver education & training. 

• Ensures all documentation is legible, accurate and complete and complies with company policies & procedures, as well as regulatory and accreditation standards. 

• Maintains up-to-date referral source records, as well as any other requested records in accordance with Mount Sinai Home Infusion’s policies, procedures &/or business goals. 

• Assist with activities to achieve favorable net revenue and gross profit goals for Mount Sinai Home Infusion.

• Represents Mount Sinai Home Infusion pharmacy in a professional and positive manner. 

• Attend and participate in appropriate office meetings, outreach meetings and training programs 

• Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency. 

• Remains current with developments in field of infusion therapy. 

• Comply with all company policies and directives for the fulfillment of the company objectives 

Patient Care

• Assesses and evaluates patient care needs and applies critical thinking skills in patient care management.
• Integrates relevant assessment and intervention skills in the delivery of nursing care.
• Collaborates with the interdisciplinary healthcare team in the development, implementation, and evaluation of the plan of care.
• Prioritizes all aspects of patient care including teaching, rounding, coaching, and planning “after hospital care” and delegating to others as appropriate.
• Educates patients and caregivers while anticipating needs and readiness to learn about their plan of care, transition of care, promotion of health, and prevention of disease.
• Communicates effectively and professionally with patients, family and all members of the Interdisciplinary Patient Care Team.

Patient Experience

• Considers the patient’s values, preferences, cultural diversity, expressed needs and knowledge in all aspects of care.
• Establishes and maintains a therapeutic relationship with the patient and family.
• Uses evidence-based practices to increase understanding of patients’ perceptions of care.
• Initiates service recovery for patients and family members who have concerns and escalates appropriately to the Director of Nursing or designated leader.
• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.

Quality and Safety

• Practices safe and efficient patient-centered care, identifying and escalating barriers and opportunities for improvement.
• Demonstrates clinical skills and knowledge crucial to quality and safety in the patient population served.
• Implements process improvement strategies based on institutional, evidence-based policies and procedures.
• Contributes to quality and safety practices and required compliance measures.
• Implements principles of high reliability to identify and avoid high risk behaviors to provide a safe environment for patients.
• Escalates potential safety hazards or gaps from best practice following institutional chain of command protocol.
• Utilizes institutional information technology by documenting nursing practice to support quality and performance improvement initiatives.

Professional Development

• Advances clinical competence in nursing practice to progress from novice to expert.
• Projects a professional image to colleagues and communicates with styles and methods that demonstrate caring, respect, compassion and empathy.
• Incorporates ethical principles into decision making for patients and family.
• Encourages and demonstrates a spirit of scholarship, inquiry, life-long learning and innovation for self and others.
• Acquires knowledge and skills related to the role, patient population, clinical specialty needs.

Bachelor’s degree in nursing  from an accredited college or school of nursing.

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $87,692.00 - $131,538.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, LAI - HSO Pharmacy Home Infusion- STL, Mount Sinai St. Luke's