IT Service Desk Engineer

We are looking for an Engineer to join our established Service Desk reporting into the Service Desk Manager. We have an exciting mix of skills and technologies, so this is a great opportunity to gain experience in a busy and growing retail environment. 

The right person will gain exposure to Active Directory, Azure, Enactor EPOS system, Exchange, multiple IT Security applications, O365, PowerShell, WAN and LAN networking, Windows Server, and a variety of other pieces of software (both externally and internally developed). The role involves troubleshooting hardware, software and network-related problems, managing service requests and escalating complicated issues when necessary.

This is envisaged as a role for someone creative, intelligent, self-disciplined, with strong problem-solving skills and a customer-focused approach. Ideally, the person will be looking to step up, or to gain more retail experience. We are looking for a candidate who wants room to grow their skills and knowledge, a hunger to perform at a high level, and the opportunity to be exposed to advanced systems and progress as they gain experience.