Principal Product Manager, Search Platform

Location: In Office - Mountain View, CA

• →Lead the development of search platform and infrastructure that enables Moveworks Search to scale to billions of documents, while building advanced capabilities for evaluating product performance and search quality.
• →Partner closely with other PMs,  ML, engineering, and UX to identify critical platform needs to ship delightful and performant AI-powered products.
• →Translate ambiguous problems and user feedback into clear product specs and success metrics  that guide engineering execution.
• →Stay ahead of the curve on AI trends and research, turning cutting-edge developments into strategic product bets and differentiated features.
• →Develop scalable platform capabilities to power internal teams and customer-facing applications alike.
• →Build alignment across cross-functional partners by clearly communicating product vision, roadmaps, and outcomes.

• End-to-end product management experience (5+ years) owning technically complex, high-impact products — ideally with building platforms for machine learning or generative AI products. Bonus points for having launched features that delivered measurable impact by solving real user problems with AI.
• Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies.
• Understanding of real-time ML performance requirements (e.g., latency, accuracy, relevance) and the ability to make informed tradeoffs to optimize for user experience and business goals.
• Strong technical acumen, including previous experience as a software or ML engineer, or a technical degree (B.S. or M.S. in CS or related field), enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions.
• Proven success shipping enterprise-grade products to large user bases — including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users.
• Exceptional written and verbal communication skills — from clear and structured PRDs to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars.
• Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes.
• Demonstrated strength in cross-functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision.
• A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency.
• Startup DNA — you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch.

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.