Manager, Security Operations

As Marqeta’s Manager of Security Operations you will be responsible for overseeing the day-to-day operations and strategic direction of the security operations program. You and your team will  monitor, detect, analyze, and respond to cyber security incidents and threats. The Manager of Security Operations will oversee implementation of  security protocols, and collaborate with stakeholders to maintain and possibly improve the security posture of Marqeta. 

We work Flexible First. This role can be performed remotely in the United States.

• Direct the functions, processes, and operations of the security operations team SOC and ensure policies and procedures are followed.
• Lead the security operations team to ensure optimal identification / resolution of security incidents and enhance security.
• Ensure SLA compliances, process adherence, process improvement to meet operational objectives.
• Manage the collection, documentation and research of security incidents and investigations.
• Provide Senior Management with a realistic overview of risks and threats in the Marqeta environment.
• Continuous development and maintenance of the incident response management program which includes incident detection, analysis, containment, eradication, recovery and chain of evidence / forensic artifacts.
• Ability to work directly with all levels of Marqeta employees (Executive, Senior management, SMEs.)
• Create and maintain reports, dashboards, and metrics of security operations for regular reporting and presentation to management.
• Manage the process improvement program for security operations processes.
• Conduct scheduled and ad hoc training exercises to ensure staff are current with the latest threats and incident response techniques.
• Provide direction, leadership and management of security operations personnel.
• Create a high-performing team culture where team members are supported, standards are consistently upheld, people are treated with respect, and everyone feels a sense of belonging.
• Manage cross-functional response with Fraud and Risk for cyberfraud activities 
• Lead best practices for detection engineering lifecycles collaboratively with the detection engineering team, ensuring high quality metrics around alert quality and optimization
• Lead development of security playbooks for incident response and collaborate on security automation strategy with detection engineering 
• Develop and maintain modern threat intelligence program 
• Leverage modern AI/ML tools as a force multiplier

• 5+ Years experience in security operations
• 2+ years experience of managing security operations and incident response.
• Experience with security tools such as XSOAR, Crowdstrike, Tenable, AWS Security Hub, GuardDuty, SIEM tooling, etc
• Expertise and experience in security operational services: logging and monitoring unified threat management, EDR, DDOS / DOS, threat management, cyber investigations, and cyber security forensic investigations.
• Experience managing on-call rotations and escalation frameworks
• Experience with PCI, payments and cyber-fraud preferred
• Experience with leveraging AI/ML in security operations preferred
• Advanced knowledge of best practice standards and procedures regarding information systems applications security, data security, and infrastructure security.
• Experience in cloud technology, especially AWS. 
• Strong knowledge of networking and security fundamentals.
• Strong time management and leadership skills.
• Must have excellent writing and communication skills.
• Experience in executive-level reporting.
• Excellent communication and interpersonal skills, with the ability to cultivate relationships across teams, influence decision-making, and collaborate with stakeholders at all levels of the organization.
• BS degree or relevant experience.
• Relevant certifications (CISSP, CISA, CISM, GCIH, Security+, etc)

We work Flexible First. This role can be performed remotely anywhere within the US or from our Oakland office. We’d love for you to join us!

• Derek Samford, Vice President, Security Engineering 

• Kayla Osuna