Senior Manager, Software Engineering - Risk, Fraud and Disputes

As Marqeta's Senior Manager, Software Engineering within our Risk, Fraud and Disputes pod, you will lead the design, development, and execution of issuer-side disputes across card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines.

This is a hands-on leadership role for someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution.

• Own the end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes.
• Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization.
• Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation.
• Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements.
• Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies.

• Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers).
• Hands-on  AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.
• Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.
• Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.
• Comfortable customer- and network-facing, translating technical details into actionable insights.
• Excellent communicator who can lead cross-functional initiatives and influence stakeholders.

• Experience integrating with network APIs e.g. ISO 8583 .
• Background in fintech issuing platforms, core banking, or payments operations.
• Prior ownership of dispute automation initiatives that materially reduced manual effort or losses.
• Familiarity with Regulatory obligations (e.g., Reg E, PSD2 chargeback rules) in card issuing.

• Issuer dispute resolution timelines consistently meet or exceed network SLAs.
• Manual dispute handling is materially reduced via AI-driven workflows.
• Loss rates decline through better classification, evidence, and prioritization.
• Engineering team velocity improves through automation and AI-assisted workflows.
• Customers and issuing partners view the team as trusted experts.
• Clear ownership, accountability, and operational excellence across dispute systems.

• Ashok Agrawal, Senior Director, Software Engineering

• Prashant

1. Application submission
2. Recruiter video call
3. Hiring Manager Interview
4. Virtual “Onsite” consisting of three-four 45-60 minute rounds (1 Pair Programming Interview included)
5. Offer!