Service Technician I

The Service Technician is responsible for troubleshooting and completing repairs in a safe and timely manner. This position will also maintain accurate customer records while providing top customer service to all clients of the Company.

Essential Duties and Responsibilities:

• Perform technical repairs according to task-oriented schedule
• Diagnose and trouble-shoot problems with appropriate equipment, applying high voltages of up to 1000 DC to the components
• Maintain a clean work area to ensure the safety of all who enter our high voltage areas
• Estimate repair costs and obtain authorization prior to beginning work for repairs
• Conduct proper cleaning of machines before and after repairs
• Maintain proper paperwork for all repairs
• Effectively read schematics, technical manuals, and diagrams
• Communicate and cultivate the Core Values of Oxygen Service Company internally and externally
• Contact vendors via telephone to obtain repair items, components and information as needed
• Create invoices and submit requests to purchase parts according to customer needs
• Recommend preventative maintenance plans or additional repairs
• Increase knowledge of position through continuous education and training
• Communicate clearly to internal and external customers regarding the nature of any service or repair
• Attend regular department L-10 meetings, bringing problems and solutions to increase efficiencies

• Perform other job duties as assigned and fill in for other employees in their absence

• High School diploma or equivalency
• Associate’s degree or Certificate in electronics, manufacturing, robotics or other applicable degree preferred
• 2+ years of previous experience in electronic circuitry preferred, or combination of the listed education and experience
• Must have high attention to detail and be organized
• Effective oral and written communication skills and basic customer service experience
• Must have good reasoning skills, math aptitude and time management skills

• Oscilloscope, multimeter, and other electronic testing tools
• Forklift, two-wheel dollies, liquid cart, and overhead crane
• Office equipment and computer programs such as Microsoft Office (Word, Excel, Outlook), and ERP Software
• Various power and handheld tools, such as grinders, impact wrenches, drills, flow meters, amp clamps, engine compressors, electrical testing equipment, etc.
• Safety shoes and safety glasses required; gloves, hearing protection, and welding gear when applicable

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