E-Procurement System Officer

Procurement of products and services is a critical activity for MSF operations and represents approximately half of MSF’s expenses. Therefore, MSF has undertaken significant efforts in recent years to strengthen and re-organize its procurement function, which have led to the creation of the Global Procurement Unit (GPU). The primary aim of the GPU is to streamline procurement activities and increase compliance, efficiency, and risk management.

Situated within MSF International Office, the role of the Global Procurement Unit is to lead global procurement strategies, to coordinate procurement efforts in the organization and to support the development of the procurement function across all MSF entities to efficiently contribute to MSF's social mission.

As part of the Global Procurement Unit, the E-Procurement System Officer will:

• Report hierarchically to the Procurement System Project Manager

• Report functionally to Global Procurement Processes & Systems Manager

• Works closely with:

  • E-Procurement System Implementation Officer

  • GPU teams and MSF entities

  • Software publisher support teams

• Collaborates with users and other stakeholders

The objective of this role is to support the effective rollout, adoption, and stabilization of MePP (MSF e-Procurement Portal) by focusing on data migration, user support, training, documentation, and system quality. The role is strongly data- and operations-oriented, contributing to a smooth user experience and continuous improvement of the tool.

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• Support the roll-out of the e-procurement tool to new entities and user groups

• Assist in the preparation and execution of go-live and hypercare activities.

• Follow defined rollout steps and help improve the roll-out kit and templates based on lessons learned.

• Support coordination with internal stakeholders and the software provider team.

• Support the collection, cleaning, and migration of data (users, suppliers, contracts, basic system data).

• Perform data checks to ensure completeness, consistency, and accuracy.

• Build tools and processes to assess and improve data quality

• Monitor data quality after go-live and flag issues or inconsistencies.

• Support corrections and improvements together with the project team and software provider.

• Act as first-level support for users during the hypercare phase.

• Answer user questions, troubleshoot basic issues, and log bugs or incidents.

• Follow up on reported issues and coordinate with the software provider for resolution.

• Track recurring issues and help identify practical improvement.

• Support user onboarding, trainings, and system demos.

• Maintain and simplify user documentation and guides (including translations).

• Support testing, bug fixes, and ongoing system improvements.

• Maintain the functional configuration guide.

• Bachelor’s degree in business, procurement, supply chain, IT, or a related field, or equivalent professional experience.

• Around 2–3 years of experience in an operational or support role within a complex organisation.

• Experience supporting or participating in a system rollout, system support, or data migration (ERP, SRM, e-procurement, or similar tools).

• Understanding of procurement or supply chain processes.

• Experience working with an external service provider is a strong asset.

• Previous experience in MSF or another NGO is an advantage.

• Ability to organise daily tasks and work in a project environment.

• Comfortable working with checklists, action trackers, and templates.

• Able to manage several tasks at the same time and respect deadlines.

• Careful and structured when working with data and system configurations.

• Excellent communication skills and assertiveness.

• Ability to work in a cross-cultural and cross-functional environment.

• Service-oriented mindset and willingness to support users.

• Willing to ask questions and escalate issues when needed.

• Strong working knowledge of Excel for data management and analysis; basic PowerPoint skills are an asset.

• Fluent spoken and written English. Good command of Spanish and/or French is a strong asset.