Interim Manager, Peer to Peer Fundraising (Leave Coverage)

The Interim Manager, Peer to Peer Fundraising (Leave Coverage) responsible for managing the day-to-day execution of Doctors Without Borders' community fundraising programs. The role oversees peer-to-peer campaigns, Facebook fundraising, supporter engagement, fundraising platforms, rapid response fundraising support, and related program operations to ensure the program meets its annual revenue targets.

Working closely with Community Fundraising, Integrated Channel Marketing, Development Operations, vendors, and internal stakeholders, the Manager helps ensure fundraising programs run smoothly, supporters receive timely assistance, campaigns are delivered on schedule, and program performance is tracked and reported.

This is a hands-on role for someone who is driven, collaborative, organized, adaptable, and comfortable managing multiple priorities while supporting a variety of fundraising programs, projects, and stakeholders.

Department Accountabilities

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.  

Roles Specific Outcomes

Lead a significant channel, product, or service within the larger marketing program, managing planning, delivery, or both.

Manages the development and execution of fundraising events, including ideation, planning, and business case development. Fosters relationships with diverse content creators and fundraisers to align their interests with organizational goals; manages post-event reports and analysis to measure success.

Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Manage a portfolio of projects while reporting to senior colleagues.

Manage the development and delivery of innovative, DEI-driven marketing communications and storytelling in a variety of media for a significant channel or area to increase engagement and revenue. 

Prepare and coordinate the completion of various data and analytics reports.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills

• Adapt to changing circumstances, demonstrating a mindset capable of thriving in various scenarios.
• Assess situations and environments swiftly and accurately, acting with promptness and sound judgment.
• Identify, analyze, and capitalize on marketing opportunities.
• Establish expertise, authority, and trust efficiently and effectively.
• Focus MSF-USA on fulfilling the needs of peer-to-peer fundraising audiences.
  
  

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs. 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. 

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Handles conflict situations effectively, with a minimum of noise.

Effectively builds formal and informal relationship networks inside and outside the organization.

Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Rebounds from setbacks and adversity when facing difficult situations.

Technical Competencies

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Interprets and applies understanding of key financial indicators to make better business decisions.

Anticipating and adopting innovations in organizational digital and technology applications.

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

Supervisory Responsibility

• This role has no supervisory responsibilities

Desired Qualifications & Experience

At a minimum the Job Holder should possess: 

• Minimum 5 years of relevant experience in community fundraising, peer-to-peer fundraising, digital fundraising, nonprofit marketing, supporter engagement, or related fields.
• Minimum 2 years of experience working with fundraising, community engagement, and supporter platforms such as DonorDrive, GoodUnited, Facebook Fundraising, Tiltify, Salesforce, or similar tools. 
• Minimum 2 years experience working with CRM and marketing technology platforms, including Salesforce and related fundraising systems.
• Minimum 5 years of experience managing fundraising campaigns, supporter engagement programs, community fundraising initiatives, or fundraising events from planning through execution and reporting.
• Proven advanced project management skills, including producing project timelines, closeout analytics reports and narrative documents.
• Ability to manage multiple priorities and respond quickly to time-sensitive fundraising opportunities, including emergency and rapid response fundraising efforts.
• Ability to work with a minimum of supervision.

Travel Requirements

Travel to promote MSF at in-person events, i.e., fundraising events, conferences, and conventions. Will spend at least 10-15% of time traveling.

Location

NYC (Hybrid- in office Tuesdays and Wednesdays) 

This role is based in New York, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our California office. 

Compensation

$88,822 - $133,233 annually - In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.