Associate Community Manager

The Community Manager oversees Murad’s day-to-day community engagement across TikTok, Instagram, YouTube, Reddit, and emerging platforms. This role serves as the brand voice in conversation, driving loyalty, education, and two-way communication with consumers. The ideal candidate is highly responsive, culturally fluent, and able to turn insights from consumer interactions into actionable learnings for the broader team.

• →Manage all daily brand interactions across comments, DMs, duets, stitches, and replies
• →Maintain a consistent brand voice while responding quickly and thoughtfully
• →Develop proactive community engagement strategies to drive loyalty and advocacy
• →Surface consumer insights, sentiment trends, and recurring questions for cross-functional teams
• →Support social listening and flag potential issues or opportunities early
• →Partner with Social and Influencer Relations to amplify creator and UGC content
• →Identify and engage with superfans, communities, and high-value conversation moments
• →Track community health metrics, including sentiment, engagement velocity, and retention
  

• 3–5 years of community management or social media experience
• Strong written communication skills and the ability to adapt tone of voice
• Highly organized, responsive, and culturally aware
• Comfortable managing high-volume online conversations
• Understanding of trends, memes, creator culture, and emerging community platforms
• Passion for skincare, consumer engagement, and brand storytelling