Murgadoautomotive20mo ago

Service Advisor - Audi

United States·StuartFull-timemid

OtherService Advisor

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Quick Summary

Overview

Key Responsibilities

Greet and consult customers on service needs with a professional and friendly approach. Understand customer concerns and advise them on recommended services and repairs.

Technical Tools

OtherService Advisor

Are you passionate about cars and dedicated to providing exceptional customer service? Audi Stuart, part of the prestigious Murgado Automotive Group, is seeking a highly motivated Automotive Service Advisor to join our dynamic team. If you enjoy working in a fast-paced, luxury automotive environment, this could be the perfect opportunity for you!

Key Responsibilities:

Greet and consult customers on service needs with a professional and friendly approach.

Understand customer concerns and advise them on recommended services and repairs.

Provide accurate estimates of service and parts costs and explain the benefits of each service.

Keep customers informed about the status of their vehicle during service.

Maintain communication between technicians and customers to ensure timely completion of work.

Ensure a seamless, customer-focused experience from check-in to vehicle pickup.

Assist in resolving customer concerns and complaints in a professional manner.

Promote dealership service specials, programs, and warranties when appropriate.

Build long-term relationships with customers by providing exceptional service.

What We’re Looking For:

Automotive Service Advisor experience preferred but willing to train the right candidate with a passion for cars and customer service.

Strong communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Computer proficiency, including dealership management software experience (preferred).

Valid driver’s license with a clean driving record.

High level of professionalism and attention to detail.

Ability to explain technical information to customers in an easy-to-understand manner.

Benefits We Offer:

Competitive Pay: Earn a steady income with performance-based bonuses.

Comprehensive Benefits Package: Medical, dental, vision, 401(k) with company match.

Employee Discounts: Enjoy discounts on vehicle purchases, services, and parts.

Training and Development: Access to ongoing training and certification programs.

Career Growth Opportunities: Advance within Audi Stuart and the Murgado Automotive Group.

Positive Work Environment: Join a team that values respect, integrity, and teamwork.

Work with a Luxury Brand: Be part of the world-class Audi experience and enhance your automotive career.

Why Join Audi Stuart?

At Audi Stuart, our commitment to exceptional customer service and high-quality vehicle care sets us apart. As a Service Advisor, you will play a crucial role in ensuring our customers receive top-notch service from the moment they arrive. If you are passionate about the automotive industry and enjoy helping customers with their service needs, we want to hear from you!