Head of Customer Operations

Musixmatch is the leading music data company, featuring the world’s largest lyrics catalog and more than 40 million contributions. It is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, and Vevo and has partnerships with more than 100,000 music publishers, including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.

You will join a bunch of creatives who care about our work and what we do. We believe that participation and collaboration are key to getting things done well. We love working with tech-savvy people who are eager to learn in a fast-paced environment, who have an international outlook on life, and who love taking on new challenges.

Musixmatch sits at the intersection of music data, AI, and rights - serving indie artists, major labels, publishers, the platforms they license to and even developers. We are looking for a single leader to aggregate all these customer functions.

This role reports directly to the VP of Product. You'll inherit a team spanning customer support and operations, with room to reshape the structure as the function grows.

You become the single owner of how we know, communicate with, and scale every customer relationship - from a developer signing up for Pro, to a major label, to a publisher whose royalties we administer. You build the CRM, lifecycle automation, and AI-driven workflows that the rest of the company runs on. You ship things personally. You also manage and grow a small team.

This is not a strategy role. We need someone who has done this work before and is ready to do it again - choose the right systems, write the integrations, design the automations, and ship. Scope will expand as you deliver. We expect you to define the next layer of the function.

• Music, media, rights, or B2B data/API company background. 
• Experience replacing or consolidating a CRM/lifecycle stack.
• Exposure to rights, royalty, or publisher operations.

• You're primarily a people manager who prefers directing layers over personally diagnosing and shipping. 
• You've used AI tools for personal productivity but haven't put production AI workflows into customer ops.
• You want a pure functional role (Head of CS Ops, Head of Marketing Ops). This is a generalist operator-engineer with expanding scope, comfortable across ops, product, automation, systems, analytics, AI tools.
• You prefer long planning cycles over shipping fast.