Participant Navigator

Schedule: Exempt, minimum of 40 hours per week | Monday-Friday, 8am-4:30pm
Department: PACE of Southwest Michigan | St. Joseph, MI
This position requires home visits as needed.

What You'll Do:
As a Senior Participant Navigator, you’ll serve as a key connection point for participants and their families, helping guide them through the PACE program from onboarding and beyond. You’ll provide high-touch support during the first few months of enrollment, ensuring participants feel confident, supported, and connected to their care team. 

In this role, you’ll coordinate communication between participants, families, providers, and the interdisciplinary team to ensure a seamless care experience. You’ll conduct regular check-ins, support service recovery efforts, and help resolve concerns to enhance satisfaction and reduce barriers to care.

You’ll also play an important role in community outreach by building relationships with local partners, educating prospective participants on the PACE model, and supporting enrollment efforts. Through your work, you’ll help create a positive, supportive experience that reflects the mission and values of PACE of Southwest Michigan.